Senior Key Account Manager
Salary: Up to £37,800 DOE + 6% OTE
Location: Wallasey, Wirral
Contract: Full-Time | Permanent
Experience: 2+ years in Key Account Management (Manufacturing, Pharma, or Chemicals industry preferred)
About the Role
Are you a commercially minded professional who excels at building strong client partnerships and driving account growth?
We’re recruiting on behalf of our client for an experienced Senior Key Account Manager to take full ownership of key customer accounts — ensuring exceptional service, profitability, and long-term strategic success.
In this pivotal role, you’ll lead account performance, manage profitability, and nurture trusted relationships with senior stakeholders. You’ll collaborate closely with internal teams to deliver innovative solutions, drive sales growth, and uphold first-class service delivery.
Key Responsibilities
1. Take full ownership of key customer accounts, ensuring delivery of all service KPIs and SLAs.
2. Manage the full P&L for each account, driving profitability and maintaining healthy margins.
3. Develop and execute strategic account plans, identifying new sales opportunities and growth initiatives.
4. Build and maintain strong, long-term relationships with senior stakeholders across client organisations.
5. Partner with the Commercial Manager and Business Development Director to support new business onboarding and long-term account development.
6. Drive revenue growth through upselling, cross-selling, and introducing value-added innovations.
7. Provide accurate sales forecasts and demand planning to align with operational needs.
8. Lead and support commercial negotiations, including contracts, pricing, SLAs, and volume agreements.
9. Act as the primary point of contact for key clients, handling escalations and ensuring timely issue resolution.
10. Oversee NPI (New Product Introduction) projects, coordinating cross-functional teams from concept to launch.
11. Collaborate internally to identify cost-saving, lean manufacturing, and efficiency opportunities.
12. Monitor and improve customer service performance, maintaining OTIF (On-Time In-Full) levels of 95% or higher.
13. Represent the business at client meetings, site visits, and industry events – occasionally hosting clients as part of relationship building.
About You
14. Minimum of 2 years’ experience in Key Account Management, ideally within Manufacturing, Pharma, or Chemicals.
15. Proven success in managing P&L, delivering KPIs, and achieving commercial growth.
16. Strong strategic account planning and negotiation skills.
17. Excellent communicator with strong interpersonal and stakeholder management abilities.
18. Highly organised, able to manage multiple priorities and complex projects.
19. Commercially astute with experience in pricing strategies and margin optimisation.
20. Analytical mindset with strong reporting, forecasting, and problem-solving skills.
21. Proactive, confident, and thrives in a fast-paced, customer-focused environment.
What’s on Offer
22. Competitive salary plus company-wide performance-based bonus
23. 25 days annual leave + bank holidays
24. Free onsite parking
25. Christmas site closedown
26. Annual company away day
27. Simply Health cash plan
28. Cycle-to-Work scheme
29. Life & Accident Assurance
30. Opportunities for ongoing professional development and career progression
31. Supportive, collaborative, and ambitious team culture
32. Exposure to high-profile clients and exciting commercial projects