Job overview Provide a consistent and professional approach to all clients, ensuring the highest standards of product and service. Actively ensure sales targets and profit margins are met through proactively selling all facilities of the hotelto national and international business accounts. To promote a positive perception of the company at all times both internally and externally. At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guests experience an enjoyable one.
Duties and responsibilities Sales and Revenue To effectively manage a portfolio of accounts, key prospect and suspect accounts
To achieve agreed room nights/revenue targets from the account portfolio
To conduct a minimum of 10 appointments per week
To identify new accounts within the sales territory
To effectively manage and develop a portfolio of Network Accounts
To compile potential analysis forms, tracker and sales actions plans for each account in conjunction withhotel
To review each account on a monthly/quarterly basis with the customer and update action plans asrequired
To have knowledge of the trading conditions and sales objectives of the hotel and focus sales activity tosupport hotels needs
To monitor and communicate competitor activity and act upon it as required
To monitor and communicate corporate trends and market information and act upon this information asrequired
To organise and host familiarisation visits and corporate hospitality events 1 per month
To represent the hotel at exhibitions, trade shows, presentations and such like and similarly to anyprofessional bodies and organisations
To keep up to date product knowledge on IHG
To keep up to date product knowledge on all sales and marketing promotions and programmes and toactively sell and promote as appropriate
Sales Administration To maintain and update files in accordance with agreed standards
To monitor all aspects of account administration to ensure accurate and effective. This includes thecompletion of RFPs, collation of rates, issuing contracts, rate loading and tracking
To submit weekly and monthly reports as agreed
To update Delphi in accordance with company standards
To achieve minimum of 20 research calls per day
To compile presentations and tenders
To submit purchase orders and expense claims in accordance with company standards and to operatewithin agreed expenditure budgets
Communication: To involve hotel in account activity
To participate in sales meetings
Notes: Accounts will be managed by the Corporate Sales Manager
Accounts to contribute to Rooms Revenue in line with the Rooms Revenue Budget
Key focus developing existing accounts, securing New Business and support to Sales Team
Technical Competencies Intermediate PC skills on all MS applications.
Benefits Meals on duty
Staff uniform
Monthly performance-based incentives
Company pension contribution after you passing your probation period
Recommend a friend fee
20 days holiday plus 8 bank holidays
Training fund assistance of NVQs
Awards and Recognition Programme
Seasonal annual parties
Staff rate with IHG hotels globally
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day.
Its what connects every colleague in all hotels:
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