RAMP Global is the engine powering global hiring. We enable companies to source, manage and pay suppliers and contractors across 140+ countries through a single, digital first platform.
With a network of 23,000+ talent partners and deep enterprise experience, we help companies move from fragmented talent sourcing, agency and contractor management to fully optimised, data-driven workforce platform. We work with blue-chip customers including Panasonic, Siemens, Canon, Marriott, SoftwareOne, Strada and AIG.
Overview
This role is ideal for someone early in their career, possibly a recent graduate, who enjoys solving problems, communicating with customers, and learning how technology platforms operate in a fast-paced HR technology environment. You will be the first point of contact for customer queries, internal support requests, and minor technical issues. The role combines customer service, troubleshooting, ticket coordination, and basic system administration
Our Ideal Person
We will ultimately hire this individual based: personality, attitude, drive and organisational skills. We can provide training and support on the key elements of the job, but our ideal person will be a quick learner, naturally highly organised, proactive, and an engaging personality who is able develop great relationships with their team and clients.
Skills and Desired Experience
Essential
* Strong communication and customer service skills.
* Good problem-solving ability and attention to detail.
* Comfortable learning new software systems and technologies.
* Organised and able to manage multiple tasks simultaneously.
* Basic understanding of SaaS platforms or web-based applications.
* Proficient in Microsoft Office / Google Workspace.
Desirable
* Previous experience in a help desk, customer support, or administrative role.
* Experience using ticketing systems such as Jira, Zendesk, Freshdesk, or similar.
* Exposure to HR, recruitment, or staffing technology platforms.
* Basic technical troubleshooting skills
* Understanding of APIs, integrations, or databases is advantageous but not required
Key Responsibilities
Customer Support
* Respond to customer and internal support queries via email, ticketing system, and phone.
* Provide timely and professional assistance to platform users including employers, recruiters, and internal teams.
* Log, categorise, prioritise, and track support tickets through to resolution.
* Escalate more complex technical issues to the Product or Development teams where required.
* Follow up with users to ensure issues have been resolved satisfactorily.
Technical & System Support
* Troubleshoot minor platform issues, configuration problems, and user access requests.
* Assist with diagnosing and resolving low-complexity bugs and system issues.
* Perform basic platform administration tasks including account setup, permissions, and data updates.
* Regularly test fixes and system changes before deployment.
* Liaise directly with our in-house Development team
* Help maintain internal support documentation and knowledge base articles.
Internal Team Support & Admin
* Support internal team with system queries, workflows, and operational issues.
* Coordinate with Customer Success, Product, and Development teams to ensure efficient issue resolution.
* Identify recurring issues and suggest process improvements.
* Maintain accurate records of support interactions and resolutions.
* Assist with reporting on ticket volumes, response times, and common support themes.
Company Benefits
* Participation in company share option scheme
* Regular team incentives and quarterly bonus
* Central London office, remote working 1 day
* Monthly team nights out
* Weekly team Deliveroo
* Annual wellness allowance
* Season ticket loan
* 25 days holiday