Job summary: An exciting opportunity has arisen for a Senior Clinical Administrator to join our established administration team in the Liaison Psychiatry Team based in Sheffield.
Our team prides itself on being a group of experienced, supportive, and motivated individuals, with the ability to motivate and influence others, suggest, and implement ideas to improve service performance and efficiency.
Sheffield Health & Social Care Foundation Trust is currently unable to provide sponsorship for this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a visa which allows you to work in the UK, you are welcome to apply for this role however it is important to note that SHSC will be unable to offer sponsorship after your visa expires. You must also have at least 12 months on your visa at the start of your employment for training and operational reasons.
Please be advised this post has a cap and once reached will close automatically.
Main duties of the job
The successful candidate will provide a comprehensive administrative support service to our multi-disciplinary team of professionals. The primary function of the role will be to support the team by organising and prioritising clinical admin duties and offering support to consultants and other medics, including taking referrals from a number of professionals over the telephone. You will be required to take clear factual notes for inputting onto the electronic patient record therefore listening skills are of paramount importance for the role.
You should be enthusiastic about the challenges of working in a busy environment and can remain calm under pressure. Additionally, you will need to possess excellent communication skills, be motivated, able to work independently and as part of a multidisciplinary team, and able to work with other partnership agencies.
About us
We are passionate about providing the very best care to the people we support, and we're looking for amazing people who share this passion to join us.
What is it that makes our Trust such a special place to work? Well, it's all about the people. Our staff, service users, carers and families all come from such diverse backgrounds and all have expertise and stories to share.
It's important that you feel supported in your role, that the people who you work with are as passionate as you are and that your health and wellbeing is taken care of
If you're interested in developing your career, you'll have access to a range of training and education opportunities, including apprenticeships, work experience and placements, as well as the chance to get involved in research.
We are all very proud of the difference we make to people's lives each and every day and if that's something that you'd like to be part of we'd love to have you with us.
At SHSC, we prioritise the well-being and safety of both our service users and employees. It is our policy and a condition of employment that all employees must join the DBS Update Service. This service carries an annual fee, which employees are responsible for paying up front. However, employees may claim this cost back through the Trust's Employee Expenses Reimbursement Policy. For those requiring a Basic DBS check, it is necessary to register for a DBS Online Account.
Job responsibilities
* Using the full Microsoft Office suite to full advantage, and particularly Word, Power Point and Excel packages, RiO
* Use the best techniques in IT and best practice to ensure high quality management information and administration systems are in place.
* To have oversight of diaries and calendars for medics and junior Doctors
* Coordination of team meetings, production of agendas and minutes.
* To provide line management supervision for junior colleagues in the administration team if required.
* Organising appointments/assessments for the medics and clinicians
* Sending/uploading prescriptions when required.
* To compile MDT lists and provide these to clinical lead ahead of MDTs/sending external updates and to upload the minutes onto clinical systems within agreed timescales.
* Effectively cover other administrative roles in times of annual leave/sickness absence.
* Be able to support the duty/triage role i.e., Managing referrals into the service/managing referrals/liaising with referrers when requested to do so.
* Responding to requests from clinicians (medics or otherwise) in a timely manner.
* Be able to prioritise workload and respond to changing demands daily.
* To manage the upload of the duty/triage rotas onto the system and make any changes when requested to by the Senior Practitioner.
* To be able to respond to clinical pathway priorities in relation to urgent and emergency referrals, prescription requests, amending and facilitating appointment changes and changes to the rota.
* To have a continual awareness of the team workload and level of clinical admin support required whilst also working with individuals to ensure appropriate support mechanisms are in place that optimise working relationships.
* To promote and adhere to the trusts Confidentiality and Code of Conduct Policy.
Person Specification
Qualifications
Essential:
* GSCE Grade C or above maths and English language
* RSA III Word processing or typewriting or significant demonstrable skills
Desirable:
* Knowledge of RiO/SystmOne
* Knowledge/experience of BigHand
Experience
Essential:
* Experience gained in a similar role
* Servicing meetings and minute taking
Desirable:
* Experience of working in an NHS environment
* Experience of managing/supervising other staff
Skills
Essential:
* Communication and interpersonal skills
* Adaptable to varying demands of the job role
* Responsible approach to dealing with confidential issues
Desirable:
* Willingness to learn and acquire new skills and knowledge
* Proven record of working accurately under pressure and to deadlines
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