NHS Greater Glasgow and Clyde (NHSGGC)
NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non‑clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.
The role
You will provide direction and support to a team of Quality Assurance staff to enable them to carry out their daily tasks and duties effectively. You will support the planning of workload within the team, managing team resources, and, in the absence of the Deputy, adjust priorities as necessary to meet the demands of the service, escalating issues when required.
For Bands 2 and 3 (if less than 32 per week). This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Duration, Location, and Working Pattern
* Number of Posts: 2
* Hours per Week: 23.5 & 12.5
* Shift Pattern:
o Post 1: Monday‑Wednesday 17:30–22:00, Thursday & Friday 17:00–22:00
o Post 2: Saturday & Sunday 09:00–15:15
* Base Location: GGC Wide and can be moved to any location.
Please note the salary is Pro Rata for part time hours.
Key responsibilities
* You will plan, organise, prioritise and maintain the day‑to‑day administrative tasks associated with the functionality of the Quality Assurance Team in the absence of the supervisor.
* You will ensure all data is processed by priority and ensure the accurate collection and recording of all local and national data required for statistically measuring turnaround times in line with GDPR. You will also be responsible for the overall maintenance related to data accuracy.
* You will ensure completeness of data input and will extract, collate and summarise information from the database to provide statistical management reports as required.
* You will assist the Deputy and Health Records Quality Assurance Manager with identifying needs, as well as the delivery, development and implementation of training packages, including staff induction, specialist training and refresher training, to ensure the needs and demands of service users are met.
Knowledge, training, qualifications and/or experience required to do the job
* You must have the necessary supervisory management skills/experience.
* You must have a thorough knowledge and understanding of the relevant systems supporting data quality and the hospital and departmental policies and procedures that affect the day‑to‑day duties of the Quality Assurance Team.
* You will be PC literate, particularly in Microsoft packages.
* You will have previous clerical experience within a Health Records Department and demonstrate good communication skills.
* You will have good computer, keyboard and Microsoft Office skills.
What we offer
We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.
* A minimum of 27 days annual leave, increasing with length of service, plus public holidays
* Membership of the NHS Pension Scheme, including life insurance benefits
* Salary Sacrifice Car Benefit Scheme
* Development opportunities including study bursaries, e‑learning and classroom‑based courses
* Enhanced pay for working public holidays
* NHS discounts on a wide range of goods and services
* Confidential employee support and assistance, including counselling and psychological therapies
Interested?
If you would like to find out more, we would love to hear from you.
For an informal discussion, please contact:
(Insert contact details)
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
This post may close early due to the volume of response. Please submit your application form as soon as possible. Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
AI tools for application preparation
AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.
* Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
* Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
* Why this matters: Applications that rely on AI‑generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.
Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.
From 1 April 2026, the Agenda for Change full‑time working week will reduce from 37 hours to 36 hours. Part‑time working hours will be reduced on a pro‑rata basis. A corresponding increase in the hourly rate will apply, ensuring that overall pay remains unchanged.
NHS Greater Glasgow and Clyde recognises the importance of work‑life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.
For application portal or log‑in issues, please contact the Jobtrain Support Hub in the first instance.
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