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Senior Business Support Officer (Access Team)
Job Reference Ref/3469/8487
Number of Positions:
1
Contract Type:
Full Time
Working Hours:
37
Location:
Haylock House, Kettering
Closing Date:
10/05/2026
Job Category:
Administration
Organisation:
North Northamptonshire Council
Here at North Northamptonshire Council, we’re transforming for the better, using all our creativity and imagination to create the best life for our local people.
You’ll find that we have a wide range of careers that may be more surprising than you think!
Why choose us?
We offer a vibrant working environment with:
* a pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill‑health protection.
* lots of opportunities to develop your skills, knowledge and potential in a large unitary council
* generous leave entitlement (28 days, rising to 33 days) and bank holidays, plus the option to buy up to an extra 10 days
* hybrid and flexible working arrangements, where practicable for service needs to help you with a healthy work–life balance.
We provide a range of great benefits such as an Employee Assistance Programme, an Employee Benefits Scheme, wellbeing support, travel rates at HMRC rates, as well as supporting a range of active Employee Network Groups.
About the role
The Senior Business Support Officer will be responsible for leading, managing and supporting the business process of an individual's journey into Adult Social Care, within the Access Team. Their responsibilities will be:
* Deliver and support high quality standards in relation to the business cycle, information systems, data recording and health and safety within the team service areas.
* Provide complete, proactive administrative support to the work and financial systems.
* Arrange, support and minute various meetings as and when required.
* Organise and assist in the development and maintenance of business processes, to support operational staff and efficient service delivery.
* Raise awareness and knowledge for Business Support staff, thereby contributing to the quality of service delivery, and maintain on a day‑to‑day basis the office equipment, information technology and office systems to ensure effective services.
What will you be doing?
The successful candidate will maintain on a day‑to‑day basis the office equipment, information technology and office systems, to ensure effective services.
Ongoing line management of Business Support Officers, including supervisions and monitoring workloads and sickness.
Participate in the recruitment of new team members and the induction of Business Support staff and facilitate their integration into the workplace.
Ensure the record and data management systems are maintained to high standard to enable staff to carry out their duties effectively and ensure Supported Individuals experience a high quality service.
Support the implementation and use of Information Technology to increase the effectiveness and efficiency of the team.
Provide an efficient response to requests to undertake the Protection of Property process for Supported Individuals where required in line with statutory requirements.
Carry out any other duties which fall within the broad spirit, scope and purpose of this job description and which are commensurate with the grade of the post.
A full induction and training support will be provided.
About you
You will be educated to GCSE level, or equivalent, particularly including English and Maths. Have excellent IT skills and be proficient in the use of Microsoft Office applications.
You will have a good understanding of office environments, record maintenance/management to devise and improve team processes.
Demonstrate effective supervisory skills.
Demonstrate excellent organisational ability, including the application of information technology, and demonstrate good written and verbal skills including telephone communication.
Maintain a high level of accuracy and attention to detail with the ability to produce well‑presented documents.
Plan and allocate work effectively and efficiently, meet deadlines and work in an organised manner.
Ability to travel and attend alternate workplaces periodically, to support your supervised Business Support Officers. Business mileage will be paid.
Excellent organisation skills with the ability to multi‑task as a team, and on your own initiative.
The ideal candidate will have a creative flair to maximise use of communication tools, optimise the impact of information sharing across teams, support the teams' agile working styles and work with leadership for solutions to delivering business as usual.
About us
Our Values and Behaviours
Our values define who we are and how we operate, by forming the foundation for how we interact with our customers, colleagues and provide our services. They are also at the forefront of our decision making and delivery and are:
* Customer‑focused
* Respectful
* Efficient
* Supportive
* Trustworthy
Our key commitments help ensure that the priorities we make, now and in the future, maintain the necessary breadth of focus in those areas that we believe matter most.
Disability Confident Employer
We are proud to be a recognised Disability Confident Employer and are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role.
The council obtained the Gold status award for the Defence Employer Recognition Scheme (ERS).
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