Pensions Administrator
Competitive salary, 25 days annual leave plus bank holidays, and a pension scheme with highly competitive contribution rates.
Permanent, full time. Royal Mail, Pond Street, Sheffield, S98 6HR – hybrid working: office on Tuesdays and Fridays.
What You’ll Be Doing
* Calculating and processing pension benefits in line with the rules of the Royal Mail Pension Plan
* Communicating pension entitlements clearly and resolving member queries with professionalism and care
* Delivering services to agreed quality and performance standards, in line with Plan rules and service specifications
* Supporting continuous improvement initiatives, aligned to PASA Gold Standard and Royal Mail frameworks
* Keeping your technical knowledge up to date to maintain a high-quality service
* Building positive and effective working relationships with members, stakeholders and Royal Mail colleagues
* Working flexibly across teams within the Pensions Service Centre, including areas such as Activations, Bereavements, Additional Benefits, Payroll, Plan Finance and Pensions Data Management
* Taking ownership of your personal and professional development
About You
We’re looking for someone who is detail-focused, customer-minded and keen to develop their career in pensions.
* Strong English language and numeracy skills
* Experience in pensions administration, or a real willingness to learn
* Experience in an administration or data processing environment
* A customer-focused approach with proven experience of delivering a professional service
* Strong written and verbal communication skills
* The ability to plan, organise and meet demanding timescales
* Effective problem-solving, analytical and reporting skills
* Confidence using Microsoft Office, including Word, Excel, PowerPoint and Outlook
* Flexibility to work across different teams as business needs change
Extra Benefits
* Family friendly support – enhanced maternity pay, paternity leave, adoption leave and shared parental leave
* Supportive and generous company sick pay
* Funded Dental – manager eligibility for employer-funded dental insurance
* Health Assessment – manager eligibility for an employer-funded health assessment every two years
* Benefits Account – access to a personal benefits account on the ‘My Bundle+’ platform, providing a range of retail offers and employer benefits
* Your Wellbeing – 24/7 access to services and tools to support physical, mental, financial and social wellbeing for you and your family
* Available only to permanent employees
Equal Opportunity Statement
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. Applications from all individuals are welcome.
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