Customer Service Representative Vacancy details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets. Reference 2026-178660 Position description Domain Performance and Support Job field / Job profile Customer services and support - Customer support & services management (CSSM) Job title Customer Service Representative Employment type Permanent Professional category Employees / Staff Part time / Full time Full-time Job description What does the role look like? We are looking for a motivated and detail-oriented MRO Customer Service Representative (CSR) to join the Aftermarket Military Customer Services team during a period of significant transformation. As a Customer Service Representative within the Aftermarket team, you will act as a key point of contact for customers, managing queries, orders and communications to ensure a high level of service delivery. This is a fast-paced, detail-focused role requiring strong communication, organisation and problem-solving skills. - Act as the primary point of contact for a portfolio of Aftermarket customer repairs - Manage customer enquiries via phone and email, providing timely and accurate updates - Generate quotations, manage orders and resolve customer issues efficiently - Review purchase orders and conduct contract reviews to ensure compliance - Coordinate scheduling and order management in line with customer delivery requirements - Work cross-functionally with production, sales, shipping and warehouse teams to resolve queries and track orders - Monitor repair progress and proactively manage customer expectations - Identify and escalate any risks to delivery or performance - Maintain accurate documentation and improve communication processes - Support continuous improvement (CI) and Lean activities within the team - Ensure adherence to company policies including EH&S and quality procedures But what else? (benefits, specificities, etc.) Competitive salary and annual bonus?and pay review 25 days' holiday bank holidays Private medical insurance Comprehensive health cash plan Flexible working options? Pension (10% employer contribution) and life assurance Early finish on Fridays Professional development, ongoing training, mentoring? Onsite amenities: parking, restaurant, bicycle storage, showers? Family-friendly and accessible workplace policies? Candidate skills & requirements Essential skills and experience: - Strong customer service mindset with excellent communication skills - Experience within a customer service or order management environment - SAP experience, ideally within Sales & Distribution modules - High attention to detail and ability to manage multiple priorities - Proactive approach with strong problem-solving skills Desirable skills and experience: - Experience within the aerospace or defence sector - Understanding of export requirements (e.g. EUU's, export licences) - Exposure to Lean or continuous improvement methodologies Position location Job location Europe, UK, England City (-ies) Stafford Road WV10 7EH Wolverhampton