What’s in it for you?
* Gain valuable experience in a supportive environment. Contribute to positive change by resolving issues for customers.
Must haves
* Experience in customer services/complaints handling.
* Strong customer service background with clear, confident communication skills.
* Able to handle sensitive situations with professionalism and discretion.
* Well organised with a keen eye for detail.
* Able to follow strict process for complaints handling.
Nice to haves
* Experience working independently and collaboratively across teams.
* Enjoys process driven work.
So what will you be doing?
* Receive and log complaints in a timely and fair manner using the Complaints policy and housing ombudsman service as guidance.
* Communicate clearly and empathetically with customers throughout the process.
* Liaise with internal teams to resolve issues and find suitable solutions.
* Keep accurate records and update internal housing management systems.
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