An award-winning energy consultancy are looking for a Strategic Customer Success Manager to join their growing Customer Success team, providing an opportunity to work with a wide range of their largest clients. Reporting into the Customer Success Director, you will be responsible for managing and growing strategic customer relationships. You will play a crucial role in ensuring customer satisfaction, maximizing revenue, and identifying opportunities to expand our service offerings. If you have proven experience of managing large, strategic accounts within the energy or utility industry, we want to hear from you, apply today!
Key responsibilities:
1. Collaborate with your customers to develop a deep understanding of their businesses
2. Develop your portfolio strategy to understand customers needs, develop customer growth strategies
3. Collaborate with internal teams to develop proposals and presentations for upselling and cross-selling opportunities.
4. Monitor industry trends, competitive landscape, and market developments to stay informed about potential growth opportunities.
5. Analyse customer data, including energy consumption patterns and market trends to identify areas for the optimisation of sustainability and cost-saving opportunities.
6. Develop strategic energy management plans aligned with client objectives, government legislation, outlining recommend...