Desktop Support Engineer - Active SC Clearance - Long Term
You will resolve incidents for users, maintain Windows 10 devices, and ensure smooth operation of hardware, software, networks, printers, VPNs, mobile devices and meeting room technology.
Key responsibilities
* Troubleshoot and resolve issues with Windows 10, applications, networks, VPNs, printers, mobile devices and Microsoft Managed Desktop environments
* Manage incident queues, monitor requests via phone, email and Microsoft Teams, and document tickets accurately
* Respond promptly to reactive and proactive incidents, including VIP user support
* Build and deploy workstations using approved images, handle device moves, deliveries, collections and retirement
* Provide Tech-Bar walk-up support and conference room setup
* Perform Active Directory account management, password resets, group changes and antivirus administration
* Manage hardware assets, printer consumables, cloud printing and conference room AV equipment
Essential requirements
* Active SC clearance (used in the last 12 months with at least 3 months remaining before lapse)
* Full UK driving licence
* Proven experience troubleshooting Windows 10 in a Microsoft Managed Desktop environment
* Strong customer-facing communication skills with the ability to multitask under pressure
Desirable skills
* Knowledge of Intune administration and Azure AD joiner/leaver processes
* Experience with Microsoft Teams administration, SharePoint and Office apps (L1 support)
* Familiarity with Starlink satellite devices, iOS configuration and cloud printing
* Understanding of ITIL processes and conference room AV equipment