Overview
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Regional Client General Manager is focused on client satisfaction, creating strategic initiatives and retention of the account. The Client Manager’s role is to identify innovative solutions, to have a strong understanding of the external market, and an in-depth knowledge of the travel industry. Working with a high performing team in a collaborative environment, the client manager will ensure that client initiatives and expectations are fully delivered.
What you\'ll do
In order to drive growth as well as to develop innovative, value-added and client focused solutions and increase retention, the Client Manager will also be responsible for:
* Possessing an in-depth understanding of key business drivers, organizational culture and the competitive position of clients. Client Managers must be able to ‘get under the skin’ of the clients they work with and understand their individual needs, motivations, in order to develop truly customer focused solutions.
* Providing guidance to customers in the assessment of goals and strategies in order to optimize performance across their program.
* Identifying innovative solutions to enhance productivity & improve traveller/ caller experience during service fulfilment.
* The Client Manager will establish partnerships with key business constituents (Global Business Consulting, Traveler Care, Product, Neo, SID, M&E and GCG Directors) in order to build a web of influence at key levels within the account.
* Executing strategic account plans, focused on identifying transformational business opportunities that enhance and optimize the customer experience, creating customer value, exceeding customer expectations, strengthening client relationships, driving savings, increasing retention, and optimizing performance through process and data analysis.
* Leading the enhancement of the American Express Global Business Travel value proposition through consultation, technology road mapping and optimizing online servicing solutions.
* Leading business planning, quarterly and annual reviews, regional pricing strategies, and ongoing P&L management for the account.
* Researching the marketplace and competitor products and services to highlight the value that distinguishes GBT products, and specifically leverages MI, benchmarking, and technology as critical value drivers.
* Enhancing the Amex GBT value proposition through policy consultation, researching white paper needs, technology road mapping and optimizing online solutions.
What we\'re looking for
* Proven success and demonstrable positive results in a GMN account / client management, sales, consulting, or procurement experience.
* Proven success in selling products, services and solutions increasing client revenue and profitability.
* Demonstrated ability to implement and develop strategies, build action plans and set goals.
* Proven innovative problem-solving abilities and decision-making skills required, in addition to prioritization, and planning skills.
* Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
* Demonstrated ability to proactively build and maintain a comprehensive network, both internally and externally, in order to successfully navigate through client organizations
* A sophisticated range of communication and presentation skills
* Demonstrated ability to quickly learn, understand, and articulate key product and value proposition knowledge in a variety of contexts. Also to identify relevant insights and integrate them into the value proposition
* Strong financial acumen required to leverage the key drivers of profitability
* Strong business acumen required to communicate the Amex/Business Travel value proposition
* Strong analytical mindset
* Previous large market /multinational client experience preferred
* Possess a strong understanding of the Global Business Travel marketplace
* Working knowledge of Business Travel Service Delivery technology/tools and processes
* Advanced software skills (MS Office) required
Location
London, United Kingdom
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
* Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
* Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
* Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
* We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
* And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
November 2024 content; not a live posting.
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