What You'll Bring:
You’ll bring a strong foundation in data literacy, a keen eye for detail, and the ability to communicate effectively both verbally and in writing. You’ll be highly organised, proactive, and comfortable working independently or as part of a team. Your technical proficiency will include SQL, reporting tools, and Microsoft Office, and you’ll be motivated to continuously improve processes and reduce risk.
Day to Day You’ll Be:
Operational Enablement
* Set up data transfers internally and externally with Globalscape EFT and Connect Direct
* Deliver automated batch services and administer customer workflows
* Serve as a data transfer workflow expert to handle incidents and inquiries
* Identify process improvement opportunities to improve efficiency and quality
* Manage product updates and automation projects
* Stay informed about broader Tech Ops responsibilities
Cloud Service Transition
* Operate and maintain workflows on TransUnion's next gen OneTru cloud platform
* Support service migration to OneTru, from planning to operations
* Establish new operating processes and coordinate cross-team workflow ownership
Quality & Risk Management
* Perform thorough peer reviews to ensure code accuracy and quality
* Actively contribute to reducing the team’s risk profile.
* Troubleshoot to resolve queries and issues independently.
* Produce and maintain high quality process documentation.
Essential Skills & Experience:
* Excellent written and communication skills.
* Strong attention to detail and ability to handle multiple priorities.
* Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint).
* Microsoft PowerShell scripting.
* Comfortable with SQL/T-SQL queries (simple to medium complexity), stored procedures, functions, and triggers.
* Experience working with and manipulating large datasets.
* Capability to run user acceptance testing (UAT).
* Strong time management and problem‑solving abilities.
* Experience supporting or operating a cloud‑based platform/service in a production environment.
* Proven ability to take a service from early life/alpha through to stable BAU, including release readiness and support handover.
* Able to define and document operational processes and negotiate responsibilities across teams (e.g., RACI/ways of working).
* Experience in fast‑paced, results‑driven environments.
Desirable Skills & Experience:
* Microsoft Power Apps and Power Automate development.
* Programming using C#
* Familiarity with cloud operations/DevOps practices (monitoring, alerting, incident management, change/release management).
* Experience creating service documentation such as runbooks, support models, SLAs/OLAs, and operational dashboards.
* ITIL Foundation (or equivalent practical experience in service management and continuous improvement).
* Previous experience with batch data processing systems.
What's In It For You?
At TransUnion you will be joining a friendly, forward‑thinking global business.
As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with:
* 26 days' annual leave + bank holidays (increasing with service)
* Global paid wellness days off + a bonus day off to celebrate your birthday
* A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan
* Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools
* Access to our diversity forums and communities so you can get involved in causes close to your heart
Job Title: Analyst, Data Operations
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