Full job description
Job Description – Admin Co-ordinator Location: Head Office, Spring Grove Mills, Clayton West, Huddersfield, HD8 9HH Hours: Full-time, office-based Salary: Competitive, dependent on experience About the Business Phoenox Textiles Ltd is a family-owned textile manufacturer based in Clayton West, Huddersfield and has been operating in this location since 1954. With a wide range of award winning brands and worldwide distribution, the business has grown from just 10 employees to over 170 staff and continues to innovate and expand within its sector. Role Overview The Admin Co-ordinator plays a key role in supporting the wider team by ensuring smooth order processing, accurate product data management, and high-quality customer service. This full-time, office-based role combines strong administration with direct customer communication, primarily by phone and email. The ideal candidate will be warm, friendly, confident on the phone, highly organised, and able to manage multiple priorities effectively. Key Responsibilities Order Processing & Despatches
• Process customer orders across multiple systems and third-party platforms.
• Investigating customer returns and processing credits.
• Create dispatch notes, invoices and shipment documentation.
• Arrange and manage shipments and collections with couriers.
• Support dispatch activity for internal teams when needed.
• Engage and work confidently with the wider admin team.
• Assisting with general office administration and daily operations. Customer Communication & Support
• Confidently handle customer enquiries by phone and email, providing prompt, professional, and friendly responses.
• Act as a primary point of contact for customers.
• Maintain positive customer relationships through timely communication and proactive service.
• Liaise with the customer and across departments to resolve queries and ensure high levels of service.
• Supporting the Account Managers on various tasks. Data, Digital & Portal Administration
• Maintain and update product, pricing, and customer data across internal systems and portals.
• Update price files across sales platforms.
• Manage customer portals, uploading product data & imagery
• Ensure accuracy across online portals and systems.
• Carry out website spot checks and suggest improvements where required. Skills & Experience Required Experience
• Minimum 2 years' experience in a Sales Support, Sales Administration, Account Coordination, or similar role.
• Experience working with order processing systems, portals, or CRM platforms.
• Experience supporting customer-facing teams in a fast-paced, professional environment. Skills
• Confident and professional on the phone and via email.
• Warm, friendly, and customer-focused manner.
• Strong organisational and administrative skills with excellent attention to detail.
• Ability to manage multiple priorities and deadlines effectively.
• Proactive, solutions-focused, and able to work independently.
• Comfortable working across multiple systems, portals, and digital platforms.
• Strong relationship-building skills with internal and external stakeholders.
• A good understanding of Excel, including V-look ups and pivot tables, would be an advantage. Personal Attributes
• Professional, approachable, and personable.
• Adaptable with a willingness to learn.
• Team player who supports wider commercial objectives.
• Positive, organised, and reliable. Benefits
• Company pension
• Company events
• Employee discount
• Free parking
• Good transport links
• 35 days holiday per annum, including Bank Holiday
Job Type: Full-time
Pay: From £26,300.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person
Job Type: Full-time
Pay: From £26,300.00 per year
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person