Key Responsibilities
* End user support for the UK sites to a 1st and 2nd line level. Help with the ticket system to a 2nd & 3rd level is provided by the global IT
* Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM])
* Support users with technical media solutions in conference rooms and meeting areas (hands on)
* Monitoring and solving backup problems
* Hands on Hardware support
* Administration and maintenance of the local IT infrastructure (UPS, ACs)
* Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory etc
* Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan/disk etc
* Network - assign IP addresses, connect local hardware to network, basic fault finding
* Printers - basic fault finding, replace old or faulty hardware
* Phones / mobiles / hand scanners / and other IT hardware - replace old or faulty hardware
Administration
* IT asset management
* Assigning UK clients and UK hardware to the Active Directory
* Assigning UK clients to DHCP
* Creating procurement requests for IT hardware and contracts
#J-18808-Ljbffr