Job Description
ABOUT THE JOB
* Lead by example and role model company values to inspire your team whilst embracing change and rising to the challenges that this role brings.
* Support and develop your team to be proactive, investigate and resolve questions or complaints. Take ownership if things don’t go quite right.
* Recruit, nurture, and retain top talent while sharing a great amount of fun.
* Use customer feedback and insights to spot trends, challenge the way we work, and find new ways to improve customer satisfaction and loyalty to grow our business.
* Provide your team with the best tools, and support their development, performance management, and high performance standards to drive engagement.
* Drive your team to exceed company sales and service objectives, in Retail we call it ‘Smashing your Targets’.
ABOUT YOU
* A proven passion for leading by example and delivering excellent customer service.
* A confident and fun motivator with the drive to exceed targets and overcome challenges.
* Skilled in coaching, developing, and performance managing a team to retain talent.
* A fair and inclusive management style that values our people as our most valuable asset.
* An organized individual who takes pride in their work and personal development.
* Confident in balancing accounts, complying with company policies, and managing store responsibilities.
* Flexible to work variable shift patterns, including evenings and weekends, with shifts shared 4 weeks in advance.
OUR OFFER
* Fantastic holiday benefits including discounts, special offers, and the option to purchase additional ‘TUI time off’.
* Competitive salary with a commission scheme rewarding exceeding targets and discretionary bonuses.
* Health and Wellbeing support across five key areas: Financial, Health, Social, Community, and Career.
* Excellent rates with foreign exchange and retail discounts.
* Discovery day – time to work at a local charity or community event.
* Investment in your development, starting with an interactive web-based workbook alongside your store induction.
We celebrate your uniqueness and aim to inspire the future of travel. For more on our Diversity & Inclusion initiatives, please visit our website. If you require further information about this opportunity, please contact us via email.
#J-18808-Ljbffr