Overview
Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well-oiled machine. It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. You’ll lead a team of fitness enthusiasts to ensure you’re getting the very best out of the people around you. A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries through killer customer service, seamless operations and a passion for all things fitness. You’re super organised, so you’ll have no problem multi-tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor. You have a passion for helping others perform to their maximum potential, whether that’s a member aiming to smash their goals or a team member keen to carve out a solid career in the fast paced fitness industry.
They’ve got your back. And we’ve got yours. Ready? Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.
Responsibilities
* Work alongside the Leisure Club Manager to keep clubs running smoothly and efficiently.
* Ensure member satisfaction through excellent customer service and effective processes.
* Lead and motivate a team of fitness staff to deliver high standards of service and operations.
* Be a natural leader who understands what makes a great workplace and drives performance.
* Supervise multi-area operations, including poolside management and gym floor coaching.
* Support members in achieving their goals and help team members develop their careers in the fitness industry.
* Contribute to a positive, energetic club culture aligned with the Village Way.
Qualifications & Requirements
* A passion for leisure and fitness.
* Expert knowledge of leisure operations.
* Attention to detail and a drive to deliver outstanding member experience.
* Motivational and passionate about developing and nurturing your team.
* All offers are subject to a successful DBS check in this role.
Benefits
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, from £35 with a friend and breakfast included.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* A mobile Gaming training platform and diverse internal training opportunities.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits, monthly well-being programmes, mental health support and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Employee Assistance Programme with support and counselling.
* Flexible working hours and a fun, inclusive work environment with regular team events.
* Reward and Recognition schemes and anniversary rewards for service milestones.
* Electric car salary sacrifice scheme and birthday off guaranteed.
* Discounted Health Cash Plan and Sick Pay Insurance.
* Big People Days to celebrate, reward and recognise employees and local communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme and Life Insurance.
* T&C’s apply based on your contract.
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