Location: Primarily remote, with 1 day per week in our Nantwich office Hours: 22.5 hours per week (9:00 AM – 5:30 PM, Thursday & Friday one additional weekday of your choice, with a 1-hour unpaid lunch) Salary: £23,850 (Pro Rata) Contract Type: Permanent, Part-Time We’re looking for a highly organised and detail-focused Client Services Executive to support our BMW team. This is a part-time, permanent role focused on client care, administrative coordination and regulatory compliance. You’ll be working three set days per week (Thursday, Friday, plus one other weekday of your choice), from 9:00 AM to 5:30 PM with a 1-hour unpaid lunch each day. The role is mostly remote, with just one day per week in our Nantwich office. What You’ll Be Doing Preparing and managing customer agreements, renewals, and documentation Booking and coordinating demo vehicles with third-party providers Responding to client enquiries by phone and email Maintaining accurate records and updating CRM systems Ensuring compliance with GDPR, FCA and internal standards Supporting process improvements and contributing to a positive team culture What We’re Looking For Experience in client services, administration or customer support Confident using Microsoft Office (Excel, Outlook, Word) and CRM tools Strong written and verbal communication skills Excellent attention to detail and time management Able to work independently and adapt to changing priorities Automotive experience is a bonus, not essential Why Join Us? In addition to a flexible, structured working pattern and the opportunity to represent a prestigious automotive brand, you’ll enjoy a generous benefits package: Your Benefits Include: Company Pension Scheme: 5% employee contribution, 4% employer contribution via AEGON, with access to a pension adviser Life Assurance: Free cover offering a lump sum payment to your beneficiaries Bupa Private Medical Care: Private healthcare access, with options to add your partner and dependants Health Shield Cash Plan: Claim back dental, physio, and other health costs — includes free cover for under-18 dependants Health & Wellbeing Fund: £500 annual allowance for gym memberships, apps, counselling, or wellness services Car Schemes: Short-term Kia and Hyundai leases with tax and insurance included Bursary for Further Education: Up to £1,500 per year to support courses and qualifications that aid personal or career growth. How To Apply If you’re a client-focused professional looking for a flexible and rewarding role, we’d love to hear from you. This opportunity is currently being advertised on our website and will soon appear on other platforms — you can apply directly wherever you see it, or submit your CV via our company website. We look forward to hearing from you. Operating in the UK & Europe across five sites, ROI delivers a range of outsourced solutions to our Automotive clients, resulting in increased operational efficiency, sales and customer satisfaction.