Job Title – Patient Advisor
Location – Edinburgh
Hours – 40 hours (must be flexible to work weekends)
Salary – from £27,040 per annum, bonus & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.
The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.
The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
* An industry leading salary plus excellent bonus potential
* State of the art, modern working environments
* 29 days annual leave
* Free Laser Eye Surgery and Intraocular Lens Surgery
* Free eye tests
* Discounted prescription eye wear and sunglasses
* Generous Optical Express friends and family discount scheme
* Ongoing training and development opportunities
* Pension scheme
It’s our Optical Advisor's role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Optical Advisor's should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
* Building relationships with patients and ensuring regular communication prior to and following their treatment
* Assisting in patient consultations / practice visits
* Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
* Assisting patients to complete health & lifestyle questionnaires
* Introducing patients to their optometrist
* Scheduling treatment dates for vision correction surgery
* Advising on traditional vision correction solutions, namely glasses and contact lenses
* Discussing finance options
* Accurately maintaining patient records
The successful candidate will:
* Be driven and passionate with a willingness to succeed
* Have excellent written and verbal communication skills
* Be able to demonstrate strong negotiation skills
* Be self-motivated to work with and without supervision
* Have previous experience working towards sales targets and personal KPI's
* Possess strong organisational skills
* Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.