B&B Hotel London Heathrow is looking for a dedicated professional to join our friendly and well-regarded team as a Guest Service Supervisor to lead and supervise the Front Office team.
B&B Hotels are looking for a dynamic individual with exceptional communication skills and a commitment to deliver a platinum customer experience for all our clients.
Ideally, you will be a strong leader, self-motivated, achievement orientated an have experience within a supervisory role in a customer service or food & beverage.
Job Description
● Manage daily hotel operations to ensure guest satisfaction.
● Coordinate with various departments, including housekeeping and front desk, to maintain service standards.
● Address guest concerns and resolve complaints promptly.
● Supervise hotel staff and manage daily tasks to ensure smooth operations.
● Monitor room availability and occupancy levels to optimize hotel revenue.
● Coordinate staff training sessions and ensure adherence to hotel policies.
● Inspect public areas, and back-of-house areas for cleanliness and maintenance.
● Handle guest check-ins, check-outs, and special requests professionally.
● Serve guests in all areas as needed
● Proven experience in hotel management or a similar supervisory role.
● Strong leadership and organizational skills.
● Excellent communication and interpersonal skills.
● Ability to handle high-pressure situations and resolve conflicts efficiently.
● Punctual and reliable
● Handle any issues between staff and report to Management if needed
We entrust you with:
* Exceptional interpersonal skills
* A warm, confident and friendly approach
* Self-motivated and enthusiastic
* Dedicated and committed
* Organised, methodical and punctual
* Ability to keep calm under pressure
* Sound administration skills
* Responsible and reliable
HOURS: 40 hours worked over 5 days
Job Types: Full-time, Permanent
Pay: £27,476.80 per year
Work authorisation:
* United Kingdom (required)
Work Location: In person