Site Director of Operations & Flow
Closing date: 24 April 2026
Accountable to the Chief Operating Officer, the Site Director of Operations and Flow is a senior Trust-wide leadership role with full operational, performance and resource accountability for site management and patient flow services at St George's.
The postholder leads the Integrated Operations Centre (Flow and Site Team) and associated services including Transfer of Care/Discharge, EPRR, CAPMan/Repatriation, and Transport (TaB), alongside oversight of the Trust's non-elective pathway.
Working within a clinically led structure alongside Divisional Triumvirates, this role combines strong operational grip with strategic planning, financial accountability and system collaboration to ensure safe, effective and sustainable delivery of care across emergency and elective pathways.
Responsibilities
We are seeking a motivated and engaging senior leader to work closely with the Chief Operating Officer and wider site leadership to ensure robust, productive and effective operational delivery across site management and patient flow. You will provide strong leadership to the Integrated Operations Centre and its functions, ensuring services are well managed, inclusive, and delivering Trust operational, clinical and financial objectives.
You will be a proactive collaborator, working with Divisional Triumvirates, operational and clinical teams, and partners across South West London to deliver consistent, high-quality care, strong patient flow and safe capacity management 24/7, supporting the Trust to meet access standards and deliver safe, timely discharge.
This is an excellent opportunity to play a pivotal role in shaping how patients move through the hospital, taking a strategic and improvement-led approach that balances day-to-day operational grip with transformation. You will be passionate about ensuring patient interests are at the heart of service delivery, with strong clinical engagement and the credibility to work across disciplines and organisations.
The postholder will be accustomed to working with senior leaders, and able to clearly engage and influence internal and external stakeholders, including corporate teams, service leads, and system partners, to improve pathways, reduce delays, and support sustainable delivery.
Please note that this vacancy may close early if a large number of applications are received.
Qualifications and Training
* Educated to degree level or equivalent, with evidence of further formal study to Masters level OR equivalent.
* Evidence of ongoing CPD.
* Patient-focused style which promotes effective timely care within resources and supports staff well-being.
* Able to contribute immediately to the work of the Trust by establishing professional and personal credibility.
* Ability to provide advice and support across disciplines clinical and non-clinical.
* Able to develop and articulate a vision of services using system leadership skills, to influence others across a range of disciplines and services in order to achieve strategic goals.
* Confident communicator, able to listen and respond to a range of opinions and explain key issues to colleagues and staff at all levels, able to embrace contrary views to facilitate clinically-focused solutions that are within resources.
* Track record in developing multi-disciplinary teams to deliver excellent care - growth and embedding of leadership skills at all levels of accountability.
* Track record in leading and enabling clinical innovation to improve patient outcomes.
* Track record of successful partnership with research and educational bodies.
Other Attributes
* Demonstrates personal and professional commitment to the NHS and acts with integrity at all times.
* High emotional intelligence, able to form alliances and influence others to achieve strategic objectives that deliver improved population health outcomes sustainably within resources.
* Demonstrates commitment and behaviours that support enhanced diversity and inclusivity, with all staff supported to contribute.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer
St George's University Hospitals NHS Foundation Trust
Benefits
At gesh we are committed to supporting flexible working arrangements. Applicants are encouraged to discuss any flexibility they may need during the recruitment process.
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