Boiler Shop Newcastle Upon Tyne, England, United Kingdom
Events Duty Manager
Boiler Shop Newcastle Upon Tyne, England, United Kingdom
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Location: Boiler Shop - Stephenson Quarter Developments - Newcastle upon Tyne, NE1 3PE
Shifts: This role is permanent (Part- time) x2 Positions.
The successful candidates will be required to work 24 hours over an average of 3 days, between Monday to Sunday, which will include evenings, weekends and may also include bank holidays.
Job Purpose
Due to continuous growth, an exciting opportunity has become available to join the team at Boiler Shop. The Duty Manager will assist in the day-to-day operational needs of the venue and event operations. You will support the planning and delivery of events by being a point of contact for clients. This may include corporate clients, tour reps, production teams and event organisers, ensuring their event is delivered in a coordinated and safe manner, ensuring customer satisfaction by maintaining an exceptional standard of delivery and professionalism.
Main Duties & Responsibilities
•An event-based role which supports the team with set-ups and de-rigs, leading the on the day operations and general management of all events. This includes but is not limited to live music, corporate, wedding and market style events.
•Assist with all aspects of operating the venue ensuring it is maintained to a high standard and all licensing and operation regulations are being adhered to.
•Liaising with bands, artists, tour managers and productions as required, to ensure everyone has an amazing experience at the venue.
•Work closely with local authorities, contractors and suppliers upholding the relationship we have
built up with them.
•Update and sign off the venue operations for each event, ensuring all areas are operationally ready
to receive clients and customers.
•You will on occasion be required to complete event settlements and P&L reports.
•Have an operational overview and awareness on hospitality, security, cleaners, medics, and external contractors during events.
•Take prompt action to resolve any on the day complaints to ensure customer satisfaction.
•To support the delivery of the company strategy, policies, procedures whilst maintaining budgets
•Assist in recruitment where required.
•Publicly represent the venue and Company in a professional manner.
•Duty Managers will be required to understand all aspects of the business and may regularly be rostered areas of the business to oversee and/ manage.
•It will be within the remit of a Duty Manager to oversee the bar operations and assist the F&B Manager with departmental tasks and cover as and when required.
•To deputise in the absence of the Head of Events or Event Operations Manager during Events.
•Opening & closing of the venue, including key holder responsibilities.
•Any other duties deemed as necessary by the Head of Events and Event Operations Manager.
The Candidate
•Ability to manage own workload to meet business needs.
•Willingness to work flexibly.
•A positive attitude and able to demonstrate leadership skills.
•Able to delegate and oversee multiple departments whilst on duty.
•Awareness of Health and Safety (Level 2 certified preferred).
•Food Safety Level 3 (preferred).
•A minimum of two years in a similar role or relevant experience (required).
•A Personal Liquor License is desirable but not essential
If you lack the specific experience but believe you possess the required skills and are confident that this position aligns well with your capabilities, we encourage you to apply.
Start Date: 1st August 2025
If you have the experience and are looking for a new challenge, please apply with a copy of your CV and covering letter addressed to the General Manager – careers@boilershop.net.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Part-time
Job function
* Job function
Management and Manufacturing
* Industries
Entertainment Providers
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