As a Lead Technical Architect, you'll join DWP Digital's Digital Channels team, leading the architecture design behind our Digital Channels Contact Centre (DC3). This is a critical transformation programme moving from traditional voice-based services to a fully integrated omni-channel contact centre.
You'll operate at the highest level of architecture leadership - shaping strategy, influencing senior stakeholders, and guiding the design of complex solutions across cloud, on-premise and hybrid environments. Your work will directly impact how citizens interact with vital public services, improving accessibility, efficiency and user experience at a national scale.
This is a high-impact role where you'll define technical direction, govern architecture decisions and inspire teams across DWP Digital, driving one of the most significant digital transformations in government.
What skills, knowledge and experience will you need?
1. You can design complex technical systems across cloud, on-premise and hybrid environments, covering security, networking, data and integrations
2. You use architecture principles, patterns and standards to guide decisions and create clear, consistent designs
3. You've worked with delivery teams throughout the full lifecycle, from early concept through to live services, across agile, waterfall or blended approaches
4. You can translate business needs into clear techni...