Full time
Seasonal Job
Accommodation can be provided with an adjusted rent
Tasks
Key Responsibilities
Guest Experience & Customer Service
* Ensure all guest rooms are immaculate, orderly, and fully furnished to provide maximum comfort.
* Ensure smooth check-in and check-out processes.
* Welcome guests upon arrival and respond promptly, professionally, and confidently to requests, complaints, or emergencies.
* Present menus, assist guests with food and beverage selection, take and serve orders, issue bills, and accept payments.
* Handle complaints or problems with a positive, solution-focused attitude.
Housekeeping & Cleaning Duties
* Perform full housekeeping services after guest check-out, including:
* Replacing linens and towels
* Emptying and sanitizing bins
* Restocking toiletries in an orderly manner
* Vacuuming, sweeping, and mopping floors
* Dusting furniture, removing cobwebs, and cleaning blinds and curtains (arranging washing and ironing where required)
* Cleaning glass, windows, partition doors, electrical outlets, walls, sideboards, toilets, and high-touch surfaces
* Spot clean as needed and rearrange rooms to the required standard.
* Clean and maintain communal and public areas including lobbies, hallways, restrooms, reception, coffee shop, meeting rooms, and event spaces.
* Prepare and maintain restaurant tables with strict attention to sanitation and presentation.
* Maintain serving areas and ensure overall cleanliness and tidiness.
Laundry & Linen Management
* Inspect all linens and treat stains as required.
* Operate washing machines and dryers using the correct cleaning agents.
* Dry, iron, and fold laundry according to manufacturer recommendations.
* Visually inspect laundry equipment and report maintenance issues.
* Move, organize, and store linen in designated linen rooms across floors.
Security & Night Porter Duties
* Conduct regular fire walks throughout the night to ensure safety of corridors, exits, and public areas.
* Perform hourly patrols of the building, including car parks and all entrances.
* Ensure all front, back, and emergency doors are secure at all times.
* Monitor CCTV and remain vigilant for unusual, illegal, or dangerous activity.
* Prevent unauthorized access, intruders, or squatters.
* Maintain the overall safety and security of the hotel during night shifts.
* Carry out smoke tests and additional safety checks as required.
Operations, Administration & Technology
* Use the cleaning app to log tasks and upload photos of completed cleans.
* Maintain accurate booking and payment records using Zeevou and in-house systems.
* Understand and effectively use all relevant property technology.
* Track and report recurring maintenance, cleanliness, or security issues to management.
* Send reports to OE upon request.
* Maintain inventory of cleaning and operational supplies and report replenishment needs.
Teamwork & Communication
* Collaborate closely with the Property Manager, Maintenance Personnel, and Operations team.
* Communicate regularly with the remote team via Discord.
* Participate in weekly meetings.
* Assist with hotel host duties, kitchen preparation, and stock checks.
Requirements
Competencies
* Excellent communication and customer service skills
* Ability to work independently throughout the night
* Ability to work well under pressure
* Ability to use initiative and follow written and verbal instructions
* Knowledge of general health and safety procedures
Recruitment Checks
* Authorization to live and work in the UK
* Basic DBS check
* Valid ID and proof of address