Service Desk Supervisor
This is a great opportunity to lead, learn and progress within a global company.
A starting salary of £32,000 p/a but with the potential to grow that significantly in performance reviews, alongside the ability to learn new skills and technology on the job.
No shift patterns, office hours (Mon-Fri) only.
A global leader in Logistics, with a client base made primarily of blue-chip companies the world over. You will be part of a team servicing the needs of one of those clients, with a user base of 40,000 people. The client is a company who prides themselves on their level of customer service and offering an effective and efficient level of support across the board. You will be working alongside 2 other Service Desk Supervisors to lead and coordinate 3 of the departments, this will involve 18 individuals who are responsible for handling incoming calls, email and escalations. This will involve one to ones, performance reviews, stakeholder management, dealing with technical and non-technical people as well as being hands on when needed. IT Support/Service Desk background
Superb communication, planning and organisational experience.
Bespoke tools will be taught, but a good general knowledge of Windows technology.
Be local enough to travel to Lutterworth.
KEY SKILLS – Supervision, Windows, IT Support, Communication, Leadership