At SEPHORA UK, beauty isn’t just what we sell – it’s who we are. From our beginnings in France in 1969 to becoming part of the LVMH family, we’ve always pushed boundaries through creativity, innovation, and inclusivity. We have nearly 500 iconic brands and our own SEPHORA Collection and are redefining the future of prestige beauty across the UK. If you’re ready to bring passion, energy, and a love for immersive retail experiences to one of the world’s most dynamic beauty markets, this is your moment to shape what comes next.
The Opportunity
We’re looking for a proactive and technically skilled IT Engineer – Retail to support the smooth and reliable operation of our retail systems across the UK. Based at our London Head Office, you’ll play a key role in supporting store openings, maintaining the performance of our in‑store technology, and ensuring our Beauty Advisors have the tools they need to deliver an exceptional client experience. This role is perfect for someone who enjoys being hands‑on, solving problems, and working closely with both technical teams and retail partners.
What You’ll Be Doing
* Deploy, configure and support in‑store retail technology for new store openings and system upgrades.
* Provide on‑site hyper‑care after store launches to ensure smooth and stable operations.
* Act as the escalation point for complex retail and Head Office IT issues.
* Diagnose and resolve technical problems using a structured, logical approach.
* Maintain, test and update retail system functionality to ensure reliability and performance.
* Collaborate with UK, EME and global teams to ensure system alignment and stability.
* Coordinate with vendors to source equipment and quickly resolve hardware or software issues.
* Mentor the IT Service Desk and create knowledge‑base articles to support consistent troubleshooting.
* Deliver training to relevant teams to improve understanding of retail system functionality.
* Support technology projects, maintain system documentation, and travel across the UK for deployments and upgrades.
What You’ll Bring
* Excellent communication and interpersonal skills with strong organisation and attention to detail.
* Strong troubleshooting and problem‑solving skills, with the ability to navigate new challenges confidently.
* Cross‑functional collaboration skills and the confidence to work independently as well as part of a wider team.
* Minimum two years of experience working with IT systems in a retail environment.
* Experience with network patching, PXE image deployment, POS installation and support (experience with SAP or Vynamic POS is beneficial, not essential).
* A degree in IT/Computer Science or related field (preferred).
* Technical certifications related to retail systems are advantageous.
This role requires flexibility and willingness to travel across the UK.
Beautiful Benefits At SEPHORA UK
* Private Healthcare, Life Assurance and Private Pension from day one.
* Competitive pay that grows with you – including annual salary reviews based on performance and company results.
* A generous employee discount across the world’s best beauty brands.
* A paid day off on your birthday.
* Access to a perks and wellbeing platform offering discounts, wellness support, and more.
* LVMH Heart Fund – social and emergency support.
* Generous holiday allowance, plus the option to buy extra days.
SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
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