Credit Control Agent
Poulton-le-Fylde, FY6 8JX – Office Based
£25,000 to £27,000 + Commission
On Target Earnings: £40,000+
What’s in it for you?
Competitive basic salary with uncapped commission
Realistic OTE of £40,000+
Full training and ongoing development
Join a growing, dynamic, and supportive team
Be part of a scale-up business making a real difference in the energy sector
Office-based role in a professional and approachable working environment
This role would suit someone who is:
A confident communicator with strong telephone skills
Resilient and able to remain calm under pressure
Naturally empathetic and able to adapt to different customer needs
Organised with great attention to detail
Motivated and capable of managing their own workload
A team player who can follow structured processes
Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
Experience in credit control or debt resolution
Background in the utilities or energy industry
What You’ll Be Doing:
As a Credit Control Agent, you’ll be the key point of contact between energy suppliers and their commercial customers.
This isn’t a one-size-fits-all collections role – it’s about understanding each business's unique situation taking steps to help prevent future debt, and finding the right solution.
The role of Credit Control Agent:
Proactively contact commercial customers with outstanding balances
Negotiate payment or alternative commercial resolutions
Investigate and resolve customer account queries
Act as an intermediary between energy clients and their customers
Agree and manage payment plans through to completion
Recognise vulnerable customers and tailor your approach appropriately
Identify non-compliant customers and escalate where necessary
Maintain and manage your own portfolio of customer accounts
Achieve individual and team KPIs set by both management and clients
Want to join a growing business where your communication skills and emotional intelligence are just as important as your ability to close a deal?
Apply now – and start making a real impact