Job Description Are you a hospitality professional with a passion for excellence? We are currently inviting applications for the role of Front Office Supervisor at SCHLOSS Roxburghe. This is a fantastic opportunity for someone who enjoys ensuring every guest is welcomed with warmth and every stay exceeds expectations.
As a Front Office Supervisor you will support the Front Office Management team with the day-to-day running of the FO operation ensuring the smooth operation of services is always provided. Deliver an exceptional, seamless, and consistent guest service experience from arrival through to departure and create an exceptional experience for our guests.
Your Key Responsibilities:
Lead and supervise the daily reception operations providing effective hands-on management and leadership to the reception team
Handle FO operations in the absence of the Duty Manager and Front Office Manager
Takes ownership of any guest request which comes your way seeing it through until completion and manage guest recovery situations promptly and effectively
Ensure a positive working relationship is maintained between all operational teams to deliver a quality and smooth-running service to all guests
Assist the FOH Management team in creation of SOP’s, implementation, and team training
Supervise and motivate the team throughout t...