Job Title: Finance Customer Service Representative
Location: Liverpool, Hybrid
Salary: GBP26,938 : GBP28,609 + up to GBP2000 Performance related bonus
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week between 09:00am and 17:30pm Monday to Friday. 1 in 3 Saturdays between the hours of 9.00am and 17.30pm
About The Role
As a finance customer service representative, you will be dealing with a high volume of customer enquiries about their direct debit payments by telephone, email and webchat. This role requires great communication skills.
What You Will Be Doing
* Taking payments from customers who have missed their direct debit payment.
* Dealing with general customer queries about their monthly direct debit payments
* Amending and updating customers details, including changing their direct debit payment dates and bank account details
* Setting up Payment Plans and providing support for customers who may require forbearance options.
* Offering solutions for customers who are in financial difficulty.
* Sending out documentation to customers
* Amending and updating customer details on the relevant software systems, paying particular attention to detail and ensuring that the customers file is updated accurately.
* Logging, handling and resolving complaints.
* Referrals to other departments where applicable
* Adherence to FCA compliance procedures at all times
What We Are Looking For
* A positive can do attitude.
* Excellent communication and listening skills.
* The ability to demonstrate empathy and patience when dealing with all customers.
* Excellent attention to detail
* Good problem solver
* Ability to work in a fast-paced environment.
* Ability to multi-task and manage time effectively.
* Excellent customer service skills, incorporating a confident and pleasant telephone manner.
Grown with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots : and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone GBP750 million in total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
* We run through walls for our customers and each other
* We challenge the status quo
* We succeed when we help those around us succeed
* We decide quickly when the smart thing to do is use our judgement
Benefits
* 35 days holiday (including bank holidays) with additional buy/sell options
* 24/7 mental health support and free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work:life balance and individual needs
* Recognition awards, social events and more
Our Commitment To Our Colleagues
* Mindful Employer : championing mental health and wellbeing
* Disability Confident Level 1 and 2 : creating accessible, inclusive opportunities
* Menopause Friendly accredited : supporting every stage of life
* Armed Forces Covenant signatory : honouring those who serve
* Great Places to Work 2024/25 : fostering an engaging and positive workplace culture
* Best Place to Work for Development : proud to be investing in peoples future
* Best Place to Work for Women : breaking down barriers to womens career progression
If you’re looking for a company with a strong culture, real career progression, and a people:first approach : all
#J-18808-Ljbffr