Alfa Holiday Group has an opportunity for a Head Receptionist to join the team at The Croit Anna Hotel, Achintore Road, Fort William, Inverness-shire PH33 6RR.
Head Receptionist Working Hours:
As a Head Receptionist you will work 40 hours per week, over a 5-6 day working week including weekends with an hourly rate of £14.02 – Regardless of age!
Being a Head Receptionist:
As a Head Receptionist you will oversee a busy reception being the central hub of the hotel operation where first impressions are everything. You will be responsible for setting the tone for the hotel, delivering a first-class customer experience, where the word no does not exist. You will lead a small team being responsible for checking guest in and out, general enquires and varied administrative tasks, from allocating rooming lists to processing invoices. This is a diverse role which includes professionally handling reception enquiries and being empathetic to our guests.
Benefits of being an employee owner:
* Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 FTE in 2024)
* Funding for any relevant training courses to aid your development
* Job Security – our employee-owned status provides better job security, as we can't be sold to another company
* Support and continuous development opportunities
* Competitive occupational sick pay scheme
* Fantastic discounts on our holidays and hotel stays
* Employee assistance programme - Health Assured
* Length of service rewards
* Live In Accommodation (location specific)
* Free employee meals whilst on duty
* Build your pension – we have a pension scheme in place that the Company contributes towards
* Reward and engagement programs
Our ideal candidate:
Essential Skills:
* Experience in a similar role
* Strong communication skills, able to lead and motivate a team
* Excellent customer service skills with a friendly demeanour
* Being extremely well organised and computer literate
* To be flexible and keep calm under pressure even in challenging situations
* Empathy towards individual needs and being a problem solver
Desirable Skills:
* Experience in a similar role would be desirable
* Knowledge of the travel, tourism and hospitality industry
* Passion for the industry
The Alfa Holiday Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £75 million per year. We are the UK’s only employee-owned Travel Group and our brands include Alfa Hotels and Alfa Coaches. Our mission is to provide high quality memorable holidays for our guests.
Alfa Hotels own and operate 25 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands, plus our links to other coach operators and group organisers.
You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with over 1,000 employee owners, we treat our people with respect, enabling them to achieve their ambitions and provide the best service to our guests.
If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Head Receptionist