Job Description
Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Manchester. The role is on an initial 3 month contract. The role offers flexible working hours and pays £22 - £25 an hour via umbrella agency.
The role:
* Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
* Managing the arrears process in compliance with group Policies and procedures.
* Visiting customers in their homes with the Housing Officers to be a visual point of contact for Rent issues
* Ensure that appropriate legal action is taken to recover debt
* Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
The person:
* Experience of income management or debt recovery in a social housing environment
* Knowledge of welfare benefits
* Excellent customer service skills