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Working across some of the most iconic and up-and-coming womenswear brands, you are a true fashion specialist and thrive to provide excellent styling and personal shopping services to our customers.
You must have a passion for retail, driving sales and the ability to deliver high standards.
This is the ideal opportunity for a confident individual, who can build a community of customers by providing exceptional personal service.
What you'll be doing:
· Provide outstanding one-to-one customer service to all clients including VIP's, in line with KOIBIRD standards.
· Build and maintain a loyal clientele and be accountable for customer data collection and management.
· Demonstrate and share strong brand and market knowledge with clients.
· Provide informed styling advice, by offering KOIBIRD’s unique and exclusive product range and excite customers with personalised product edits.
· Offer a multi-channel shopping experience, ensuring a seamless and augmented service.
· Strive to achieve your personal sales targets and contribute to the overall business targets through upselling and cross selling across categories.
· Monitor customer shopping behaviour and stock performance and provide valuable feedback to store manager.
· Identify and seek potential new clients and work closely with Manager to build these relationships, suggesting new ways to engage and delight.
· Provide individualised communication techniques to ensure the best customer experience and maximize selling opportunities.
· Take initiative with performing daily store operational tasks, such as keeping the shop floor well presented, merchandising, stock management and deliveries.
· Work collaboratively with store management and the wider team to ensure effective and collaborative working environment.
Who we are looking for:
· Have previous retail sales experience in a luxury environment
· Have an existing client database
· Demonstrate excellent knowledge of the brands we carry; always showing passion for fashion and luxury products.
· Have a passion for empowering women to look and feel their best.
· Have great interpersonal and communication skills, with the ability to deal sensitively and confidently with our customers.
· Communicate our values and brand philosophy to customers and team members alike.
· Act as a brand ambassador reflective of the company values and aesthetic.
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