Overview
Senior Analyst / Infrastructure Engineer required for a Windows 10/11 refresh project. The role involves delivering a large-scale Microsoft Surface Pro hardware and Windows 11 upgrade for approximately 5,000 devices at a secure government client site. The position is contract-based and onsite near Reading, Berkshire.
Responsibilities
* Carry out Windows 10 to Windows 11 upgrades for Surface Pro devices.
* Use ServiceNow booking system to confirm user sessions and log activity.
* Conduct device health checks (disk space, logs, errors) and resolve issues.
* Perform BIOS unlock/configuration and validate upgrade compatibility.
* If upgrade fails, rebuild or replace devices and re-deploy relevant applications.
* Join/re-assign devices to Active Directory (AD) groups and configurations.
* Install applications, reconnect peripherals, and perform system updates where needed.
* Test WiFi (Ozone) and 4G connectivity, and validate successful device setup.
* Update asset records and inventory following each refresh/replacement.
* Provide a strong customer experience with clear communication and professional support.
Skills and Experience Required
* Professional expertise with Windows 10 and Windows 11 (installation, upgrade, troubleshooting).
* Hands-on knowledge of Microsoft Surface Pro or similar devices.
* Active Directory (AD): adding users and devices to groups.
* Familiarity with ServiceNow or another ITSM tool.
* Experience with BIOS configuration and troubleshooting.
* Windows administration tasks, including HDD cleanup and system logs.
* Knowledge of SCCM task sequences for device builds.
Mandatory Requirements
* Active SC Clearance.
* Onsite availability at the client’s secure location near Reading, Berkshire.
* Strong communication skills and professional customer service background.
* Secure government project – must meet all background and compliance checks before onboarding.
Seniority level
* Not Applicable
Employment type
* Contract
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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