Vertu Land Rover Taunton
Are you passionate about delivering exceptional customer service in the automotive industry? Do you have a proven track record of managing high-performing teams? Land Rover Taunton is seeking a dedicated and dynamic Service Manager to join our esteemed team.
Now is a great time to join our team especially if you are looking for a company that has the growth strategy that will deliver you career progression opportunities. We are offering a £45,000 Basic salary with an OTE of £65,000 and an excellent range of Company Benefits!
Land Rover Taunton, a leader in premium automotive services, is committed to providing unparalleled experiences for our customers. We take pride in our rich heritage, innovative technology, and exceptional service standards. Join us and become a part of a brand that stands for luxury, performance, with a management team who will support you to achieve your goals as well as ours.
We are confident we have the brand for the future and need talented colleagues to help deliver our ambitious vision.
The main duties of this role are:
* To manage a team of technicians, service advisors and support staff
* To take responsibility for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average.
* To monitor and control costs in line with the business plan, whilst maintaining quality standards and customer service.
* To ensure accurate collection and recording of customer data in line with Group standards.
* To ensure that the manufacturers standards are adhered to at all times.
* To make sure there is a safe working environment which is maintained.
* To monitor colleague performance.
The ideal candidate will be able to demonstrate a successful track record within the role, you must have previous experience within a similar role, ideally with a premium brand. You will be able to clearly demonstrate your ability to generate impressive results by increasing performance, profitability and operating efficiency. You must have strong leadership and people management skills as your primary focus, to lead your team to deliver their business objectives.
You will be expected to drive the business forward and maximise customer satisfaction whilst motivating and managing the whole team. You will be able to demonstrate that you share our company values as well as, strong communication and organisational skills.
We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:
* 25 days holiday rising with length of service plus bank holidays
* Access to our online rewards platform giving you cash back and discounts for multiple retailers
* Preferential Service Rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension
* Enhanced Maternity & Paternity
If this is the right opportunity for you to take the next step in your career, then apply to join us today!
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