Job Description:
Summary
Reporting Line: Head of Backoffice Platforms
Department: Core Platform Function
Contract type: Permanent
Location: Chesterfield – Hybrid
What to expect
An exciting opportunity has arisen in our core platforms function to join as an IT Service Manager focusing on our Back Office Cloud Platforms Systems. You will be responsible for ensuring the stability and delivery of the services, leveraging modern technologies to provide efficient, cost-effective solutions.
You will manage the overall delivery of Back Office IT Cloud Platform services, including Cloud-based applications on Azure, AWS, ServiceNow, Google Cloud, and other SaaS platforms, ensuring high availability, performance, and process maturity in collaboration with third-party providers.
What we can do for you
We offer a competitive salary and a comprehensive benefits package, including 25 days annual leave (increasing with tenure), up to 10% bonus, healthcare, pension, life assurance, income protection, employee assistance, benefits platform, and ongoing learning opportunities.
We are committed to diversity and inclusion, fostering an inclusive workplace that values all perspectives. We believe that Equity, Diversity, and Inclusion are fundamental to our success, and we aim to reflect the diverse communities we serve.
What you’ll need to succeed
As an experienced IT Service Manager, you will possess:
* Experience managing Retail and Regulatory Back-office SaaS applications
* Experience in consulting and solution architecture in Cloud Data, Analytics, Middleware, and integration within retail environments
* Excellent people management and communication skills
* Knowledge of ITIL and IT Service Management processes
* Customer-focused mindset and experience across various business functions
* Risk management understanding
* Proven track record of continuous improvement and teamwork
* Experience with Cloud technologies and SaaS products like Azure, AWS, GCP, ServiceNow, Jira-Confluence, SQL, Middleware, and integration (highly desirable)
About us
Post Office is a trusted community staple, evolving through digital transformation while maintaining its traditional values. We seek authentic, challenge-driven individuals who share our purpose of serving communities and making Post Office 'Everybody’s Business'.
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