Job Description
ServiceNow HRSD Specialist
Whitehall Resources currently require an experience ServiceNow HRSD Specialist to work with a key client
**Please note this role falls INSIDE IR35**
Role Summary
We are seeking a Senior ServiceNow HR Service Delivery (HRSD) specialist to join an established ServiceNow capability within a large enterprise environment. This role requires a strong blend of hands on technical delivery, HRSD functional expertise, and platform engineering capability.
The successful candidate will act as a technical and functional SME, working closely with HR Technology leadership, HR journey owners, governance teams, and delivery squads to stabilise BAU, reduce backlog, and deliver scalable, outcome based HR solutions on the ServiceNow platform.
This is a hands on role requiring deep ServiceNow configuration, scripting, workflow automation, integrations, and experience designing enterprise grade HRSD solutions.
Key Responsibilities
Delivery & Execution
• Embed immediately into the ServiceNow capability to stabilise BAU and reduce backlog
• Lead and perform hands on technical delivery, including configuration, workflows, HRSD capabilities, scripting, and integrations
• Design and deliver end to end HRSD solutions across key HR journeys (e.g. joining, progressing, leaving)
• Digitise HR processes, reducing manual effort and eliminating high volume mailboxes and triage queues
• Design and implement outcome based workflows, improved routing logic, and automation at scale
• Drive continuous improvement across performance, user experience, resilience, and operational stability
Technical Leadership & Governance
• Act as SME for ServiceNow HRSD architecture, technical design, and platform governance
• Shape solution options and delivery approaches in partnership with HR
Technology leadership
• Define and mature design standards, reusable patterns, and best practices
• Ensure alignment to platform roadmap, architectural principles, and enterprise controls
• Support upgrades, instance management, and adoption of new ServiceNow capabilities
Stakeholder Engagement & Coaching
• Partner with senior HR stakeholders, journey owners, programme teams, and technical squads
• Translate business outcomes into scalable ServiceNow designs and implementations
• Lead and coach junior developers, providing technical guidance and quality oversight
• Contribute to agile delivery, working closely with product owners and scrum teams
Essential Skills & Experience
ServiceNow & HRSD
• Strong experience delivering ServiceNow HR Service Delivery (HRSD) in large or complex organisations
• Proven ability to translate HR business needs into scalable HRSD solution designs
• Hands on experience with:
o HR Service Delivery Enterprise
o Employee Center / Employee Center Pro
o HR Agent Workspace (UI Builder)
o Employee Document Management
o Case and knowledge management within HRSD
Platform Engineering & Technical Capability
• Strong ServiceNow scripting skills:
o JavaScript
o Business Rules, Script Includes, Client Scripts
o REST / SOAP integrations
• Experience with:
o Flow Designer and workflow automation
o UI Builder and UI/UX configuration
o Integrations with platforms such as Workday and Microsoft technologies
o Web technologies (HTML, CSS, XML, AngularJS)
• Experience implementing:
o Platform Analytics and reporting
o AI / automation capabilities (e.g. Now Assist, virtual agents, workflow intelligence)
• Familiarity with enterprise infrastructure and identity platforms (e.g. Microsoft Entra, Microsoft Graph, M365)
Ways of Working
• Experience working in Agile delivery environments
• Comfortable acting as both individual contributor and technical lead
• Strong problem solving skills with the ability to work across ambiguity
• Excellent communication skills with the ability to engage stakeholders at all levels
Certifications (Preferred)
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist – HR
• Additional ServiceNow architecture or platform certifications are desirable