Description:
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, Oxfordshire
Role: Sales Order Administrator
Salary: £28,000 per annum
Location: Abingdon, Oxfordshire
Hours: 9am – 5pm, Monday – Friday
Key Responsibilities of the Customer Service Administrator:
1. Processing orders received from customers via email
2. Processing orders received from customers via amazon portal
3. Assist in the effective liaison, support and assistance between customer services department and Rest of organisation (particularly sales department)
4. Maintaining mechanisms for surveying and measuring customer satisfaction and disseminate
5. Feedback to the appropriate internal entities
6. Using the crm system to manage the functions of receiving, assessing, analysing, resolving and Documenting customers’ issues and complaints in accordance with agreed requirements
7. Generate daily metrics report and send it to the ceo and finance manager
8. Assist with issuing credit note requests and follow the process of getting these approved (by sales Director, finance manager and ceo)
9. Achieve agreed personal targets and assist to achieve cs team targets
10. Ensure compliance to relevant codes, legislation, and procedures including health and safety
11. Maintain accurate records/documentation associated with your work
12. Immediately report problems/failures that may impact on the organisation and/or its customers to Line manager
13. Contribute towards the smooth running of the team
14. Adhere to all organisation policies and procedures
15. Interact and co-operate with all members of the organisation, its suppliers and clients/customers
16. Interact and respond to queries and complaints from end users (amazon, ebay, shopify customers)
About you:
17. Basic knowledge of Microsoft word, excel, PowerPoint and outlook
18. Excellent written and verbal communication in English
19. Good understanding of administration and the office environment generally
20. An understanding of compliance issues and how a cs team works
21. High integrity and honesty in all dealings
22. Good analytical, interpersonal, organisational and problem-solving skills
23. Basic project management skills
24. Ability to work under pressure
25. Strong time-management skills
26. Ability to work independently and as part of the team
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!"
For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.