Are you looking to join our set?
If so we have an exciting opportunity to sharpen your skills and become a Post Office Supervisor working 24 hours per week.
WHAT WILL THIS ROLE INVOLE?
As a Post Office Supervisor you will be responsible for supporting the store management team, you'll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
WHAT WILL YOU BE RESPONSIBLE FOR?
1. Act as an ambassador for Ryman Post Offices and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers.
2. Contribute towards making Ryman the number one Franchised Post Office Operator by providing a consistent high level of customer service
3. Confidently and professionally handle customer complaints and difficulties to retain customer loyalty
4. Drive a culture of excellent customer service ensuring all team members engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
5. Assist with the training of colleagues, utilising available tools to maximise the performance of the team
6. Operate the stock unit in an efficient manner, processing all transactions with a high regard to customer care and loss prevention procedures
7. Ensure the security and accuracy of all company systems and ensure that all systems are utilised by all team members as per company policies and procedures
8. Promote high POS standards; ensuring that Post Office housekeeping standards are high and continually achieved
9. Acquire and promote a high level of product knowledge and continue to develop that knowledge both for yourself and your team
10. Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
11. In the absence of the Post Office/Deputy Manager assume full accountability for the overall security and safety of our people and property ensuring the Post Office operates in line with company policies and procedures. Motivate all colleagues to drive sales and to achieve required KPIs.
12. Liaise with the Post Office General Manager (Ryman) or Area Sales Product Manager (Post Office) should any issues need to be reported. Assist with the processing of weekly timesheets.
WHAT WOULD WE LIKE TO SEE IN YOU?
13. Passion for the Ryman and Post Office Brand and our associated companies
14. Passion for exceeding customers expectations
15. Enthusiastic, driven and focused on achieving results
16. Self motivated with an ability to work well independently and as part of a team
17. Confident approach towards maximising sales opportunities
18. Ability to handle multiple tasks and challenges whilst meeting deadlines
19. Ability to positively adapt to change, every day is different and the pace is fast
20. Strong communication and collaboration skills
21. A dedication to learning and developing your own skills as well as your team members
22. Flexibility towards working hours and location
WHAT WILL WE OFFER YOU?
23. A passionate, dynamic team where your growth, ideas, and impact matter
24. A competitive pay package
25. Company pension scheme with the option to enhance
26. Generous holiday allowance including an extra wellbeing day that gives you time to recharge
27. Training programme to help you excel in your role
28. Opportunities through our apprenticeship programs to keep building on your skills
29. Access to mental health first aiders, wellness sessions, and support groups
30. Exclusive discounts across all of our brands and through our benefits hub
31. Cycle2Work scheme
32. Long service and recognition awards
33. Colleague referral scheme
WHO ARE WE?
Founded by Henry J Ryman in 1893, Ryman has been the go-to destination for stationery, office supplies, printing, technology, and more for over 130 years. We are part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and London Graphic Centre.
From our very first store on Great Portland Street, we have grown to over 200 locations and a thriving website and app offering quality products and exceptional service. We believe in supporting our colleagues and equipping them with the tools and knowledge they need to grow, thrive, and have fun whilst doing it.
At Ryman, all of our teams from our stores to our warehouse and Retail Support Centre are passionate about retail. We put our customers first and have a common goal to keep them at the heart of everything we do. We are energetic and enthusiastic, delivering results through resilience, innovation, and adaptability. If you are a team player who's ready to make an impact, this could be the perfect role for you.
Ryman is an equal opportunities employer. Our policy is to recruit a diverse workforce and follow the guidelines of the Equality Act. Our mission is to welcome everyone and create inclusive teams. We celebrate difference, encourage everyone to join us, and be themselves at work.