Digital Systems Support & Training Officer
We are looking to recruit two Digital Systems Support & Training Officers (DiSSTOs) to join our team. The first vacancy has become available following the promotion of the previous post holder and will support the business‑as‑usual Electronic Prescribing and Medicines Administration (ePMA) functionality within inpatient services. The second vacancy has arisen to support the implementation of the Electronic Prescription Service (EPS). Both roles will work within a supportive multi‑disciplinary team made up of Systems Specialists and Clinical staff. These posts are offered on an 18‑month fixed‑term basis. These positions are not ICT technical roles. They are system support administration roles. Shortlisted candidates will be invited to attend an assessment day as part of the selection process.
Main duties of the job
The Digital Systems Support & Training Officer will be responsible for supporting GMMH systems users with all aspects of systems administration and user training/support.
The role will focus on ensuring that systems users have appropriate support and guidance before, during and after they are given access to GMMH systems. This will typically involve identifying training needs, determining learning objectives, developing training materials and planning/delivering training to users.
The role will also involve certain system administration/maintenance duties in close liaison with IM&T colleagues, end users and staff within services.
Benefits
* Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
* 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years.
* Cycle to work scheme.
* Salary sacrifice car scheme.
* Blue Light Card Discounts.
Person Specification
Experience
* Systems Training Experience
* Experience of Undertaking System Administrator Tasks
* Operational/Administrative experience of digital information systems
* Experience of producing guidance
* Experience of providing a support service
* Experience of fault analysis and corrective actions
* Ability to act on own initiative
* Experience of creating materials using Captivate or similar
* Experience of working within a clinical service
Knowledge
* Awareness and understanding of national digital related initiatives
* Knowledge of IG and DPP
* Ability to analyse and act on training evaluation feedback
* Knowledge of Mental Health Services
* Understanding of NHS Data Standards and Definitions
Skills and Abilities
* An adaptable and flexible approach to work
* Excellent organisational skills and ability to work to deadlines
* Ability to use appropriate initiative, prioritise workload and manage competing demands
* Excellent oral, written communication and presentation skills
* Ability to produce clear, concise documents, information and reports for a wide range of stakeholders.
* Supervision of junior staff
Education/Qualifications
* Recognised qualification in computer software use (e.g. ECDL) or equivalent level of experience
* Evidence of continuing professional development
* Recognised teaching qualification e.g. PTLLS (Preparing to Teach in the Lifelong Learning Sector)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£32,073 to £39,043 a year per annum pro rata.
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