We are currently looking for a Groups, Meetings & Events Sales Coordinator to join our London Sales Team!
You’ll be a key player and support to our Groups & Events team by handling admin, systems and everything in between to drive the conversion of enquiries & planning of meetings, events & group accommodation bookings. Working across our London portfolio, comprising of The Hoxtons Shoreditch, Holborn, Southwark and next up Shepherds Bush in late 2022, it’s a great opportunity to join a fast paced, multi property, reactive sales & planning team.
Job Description
What you’ll do…
* Manage a central inbox and phone system, distributing enquires, ensuring our guests reach the right person & have a smooth & memorable first impression of The Hoxton
* Keep things running smoothly by supporting our team across reactive and proactive, from creating and updating bookings, contracts & invoices; regular reporting and updating of our systems, rooming lists, rate loadings, RFP’s, presentation decks, monthly reports, processing commissions, and diary management etc.
* Manage internal bookings & requests, including site visits with clients as required to support the team
* Build strong relationships with the Hotel teams and external third parties, keeping the guest experience at the heart of everything you do
* Liaising with clients and managing smaller bookings as required
* Get involved with projects & ad-hoc activities across the 4 Hotels and champion multiple projects
* Support the team in growing and moving the function forward
Qualifications
What we’re looking for…
* Experience working within hospitality or a similar role; you’re looking for an opportunity to take the next step into a career in groups & event sales
* Someone who is proud of their OTT attention to detail and knows how to stay organised while working at a fast pace
* You’re confident using systems such as Outlook, Excel, Microsoft Word, Adobe (experience using OPERA, Delphi, CRM system would be an advantage)
* A people person, great at building strong and lasting relationships
* You’re looking for a challenge and a place where you can be you (no clones in suits here)
* You’re not precious. We leave our egos at the door and help get stuff done
* You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What’s in it for you…
* Salary: competitive salary
* Holidays: 25 days plus the 8 bank holidays
* A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
* It’s ok not to be ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
* Treat yourself once in a while with lots of retail & hospitality perks through our partners
* Enjoy a free night at The Hoxton and a meal for two when you first start with us
* Goes without saying, but we’ll feed you during your shift
* Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
* Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
* Lots of opportunity to progress and switch it up as part of a global family of brands
* Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
* Extra time off to volunteer with one of our partner charities
* Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
* Enhanced family leave for when you’re expanding your family
* An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.