Who are Coolr?
We’re an independent social media agency and team of creatives, social experts, content publishers and change makers.
Completely wired into popular culture, our work connects brands with their audiences at scale. With clients such as Burger King, Lidl, Deliveroo and Compare the Market (to name drop a few) our aim is to be the biggest social agency in the world.
With 70% growth last year the agency is growing at a rapid rate but we’re only just getting started… In 2026 we have ambitious plans for our agency and to truly become the stand-out social agency in the UK, the US and beyond.
We have a strong platform for growth and have made great strides forward – now we really want to take things to the next level.
About the role:
We’re looking for a hands-on, people-focused HR Business Partner to join our growing social media agency. With 140 brilliant humans and counting, we need someone who can help shape our culture, build solid people processes, and partner closely with line managers to keep our teams supported, engaged, and doing their best work.
This is a genuinely varied, fast-paced role where no two days will look the same. You’ll be a go-to person for operational HR, a champion of great processes, and someone who isn’t afraid to roll up their sleeves and get stuck in. You’ll be as at home mentoring and coaching as having the tough conversations when needed. Creativity doesn’t stop with our client-facing teams either – we’re looking for a creative problem-solver who can work with our wider operational team to innovate and build a best in class support function that surprises and delights our team.
The job 💻
* Acting as a trusted partner to leadership and line managers across the business, offering pragmatic, solutions-focused HR support.
* Leading on operational HR activity, including on- and off- boarding, employee relations, performance, probation, absence management and more.
* Supporting the development and embedding of people processes and tech as we scale (and improving the ones we’ve already got).
* Working closely with Talent and Operations to ensure our people experience is genuinely great from end to end.
* Helping managers build capability through coaching, guidance, and honest, supportive conversations, as well as providing feedback to leadership.
* Spotting trends, using data to influence decisions, and proactively identifying where change is needed.
* Getting involved in HR projects—everything from wellbeing, engagement and reward to diversity and inclusion.
• Supporting international HR best practice and consistency (experience with US or other international offices is a plus).
What we are looking for 👀
* CIPD Level 5 (minimum) or equivalent experience.
* 5+ years’ experience in a fast-paced, high-growth environment is essential —ideally agency or creative industry experience.
* Someone operationally strong, with a love for clean processes, automation, good documentation, and keeping things running smoothly. A great eye for detail is critical.
* A true ‘hands-on’ HR partner who’s as comfortable running ER meetings as they are building workflows or answering day-to-day people queries.
* A positive, practical, team-minded person who brings energy, warmth, and good judgement – as well as a sense of humour even under pressure.
* Confident working with managers at all levels and willing to challenge constructively when needed and present confidently to large teams.
* Strong communication skills, a collaborative way of working, and the ability to juggle multiple priorities without losing your cool.
* The ability to make decisions fast, and provide opinions despite incomplete information.
* A lifelong learner, up to speed with legislation, trends and innovations and well-networked in the industry and / or HR.
• US or other international experience / understanding is a bonus but not required. An international outlook is however essential.
A Coolr Offer
We appreciate all the hard work that our teams deliver every day so here are some of the benefits and perk you get whilst working at Coolr.
💰 A benchmarked salary reflective of your experience and in line with our salary bandings.
🏢 Hybrid working. We work 3 days in the office and 2 from home
🌴 25 days annual leave
🌎 Two weeks work from anywhere
🎉 Birthday Day off – an extra day to celebrate your big day
💆 Wellbeing Day off – another extra day with a £50 voucher to spend on anything you want to support your wellbeing!
🍪 Free breakfast, snacks and drinks in the office.
➕ Private Healthcare cover, Cycle to work scheme, Tech scheme + more
♣ Coolr weekly socials. We get together every week to connect as a team, we also have a Book Club, Social Club & more to come.
🐾 Dog friendly office
Coolr Culture:
We are one team. Regardless of what you work on at the agency, we will help and support each other on everything. The goal is to turn our clients into rockstars by creating ground-breaking, award-winning and impactful campaigns for them. The team culture is to push out of our comfort zones to strive for excellence whilst allowing everyone to embrace their true selves and tap into their potential.
Coolr DE&I 🌎
Our approach to DE&I at Coolr is simple: create a safe and inclusive environment for people to be authentically themselves. By embracing this culture, it gives space to people to be more creative, innovative, and successful which will drive us in our mission of becoming the world’s best social media agency. Whilst we are proud of our current position and the work we do to support a thriving and diverse workplace, we always know we can do more to not only create change here at Coolr, but in our industry as a whole.