Overview
Complaints Handler
* Job Type: Full-time temp till mid-November
* Location: Pitsea Basildon SS13
* Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hour
We are seeking three experienced Complaints Handlers to join a housing association, ideally with a background in Local Authority and Housing Sector. This role involves managing a backlog of complaints, requiring excellent communication skills and the ability to handle difficult conversations effectively.
Responsibilities
* Efficiently manage and resolve a backlog of complaints, ensuring timely and effective communication with all stakeholders.
* Engage in difficult conversations with tact and professionalism, maintaining a positive relationship with clients and stakeholders.
* Utilise CRM systems to track and manage complaints, ensuring all data is accurately recorded and up-to-date.
* Collaborate with various teams to gather information and resolve issues promptly.
* Provide regular updates to management on the status of complaints and any ongoing issues.
Required Skills & Qualifications
* Proven experience as a Complaints Handler, preferably in the Local Authority or Housing Sector.
* Excellent communication skills, capable of dealing with different stakeholders and managing difficult conversations.
* Strong IT and CRM skills, with the ability to adapt to new systems quickly.
* Ability to work effectively in a fast-paced environment.
* A proactive approach to problem-solving and the ability to work independently.
To apply for the Complaints Handler position, please submit your CV detailing your relevant experience.
#J-18808-Ljbffr