Role: Student Loan Finance Assistant
Location: Milton Keynes
Working hours: 5 days per week in the office
Job overview:
We are seeking a Student Loan Finance Assistant to deliver excellent customer service to students and support a small team with the administration and resolution of queries related to Student Loans, both UK and Overseas. This operational role differs from typical credit control functions.
* NVQ 4 or equivalent including English and Maths
* Medium-advanced experience in Excel
* Higher Education experience or Customer Service/Sales Ledger/Credit Control experience
* Proactive attitude, willingness to learn, and problem-solving skills
* Excellent communication skills and stakeholder management abilities
* Knowledge of Student Finance England and prior student loan/finance experience
Responsibilities:
* Investigate and respond to student or sponsor inquiries promptly and empathetically, enhancing customer experience
* Manage and reconcile payments from UK and international loan providers, ensuring accurate disbursements
* Advise students on financial support options, including loans, FEAs, bursaries, and scholarships
* Maintain accurate student financial records and coordinate with external agencies such as SfE, SAAS, Sallie Mae, FAFSA, and Veterans Affairs
* Collaborate with internal stakeholders to ensure compliance and accurate billing
* Deliver excellent customer service and manage complex data effectively
Additional Benefits:
* Hybrid working: flexible arrangement with three days in the office
* 30 days annual leave plus public holidays and university closure days
* Membership in the Local Government Pension Scheme
* Opportunities for professional development and career progression
* Supportive and innovative team culture
#J-18808-Ljbffr