Summary
We’re looking for a Senior Collections and House Officer who can help to create memorable experiences for all visitors as well as championing the care of important collections at Chartwell.
What it's like to work here
As a Discovery House, Chartwell is classed as one of the most historically significant and busiest properties in the National Trust, welcoming well over 200,000 visitors every year from all over the world. Each role in the Collections and House team has considerable breadth and variety, meaning that it's never dull and no two days are the same. As a result, it's a fantastic place to build up extraordinary skills and experiences, among a hardworking and dedicated team. You'll report in to the Property Curator and also works closely with the Collections and House Manager.
What you'll be doing
You’ll manage a team of collections assistants and volunteers to conserve and clean the house and its collections. You’ll be responsible for the daily opening of the house, making sure you have the people in place to provide a consistently high-quality experience for visitors. You’ll also be responsible for attaining excellent standards of care, and for the planning and running of conservation projects.
You'll be collecting and recording data, and using preventative conservation, to help our understanding and how best to conserve, interpret and present the house and its collections.
You’ll lead by example to embed a culture of excellent customer care, welcoming and introducing visitors to the work of your team here and the wider conservation work of the National Trust.
You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.
Who we're looking for
We'd love to hear from you if you’re:
1. a skilled leader of people, with experience of managing and working with volunteers
2. experienced in caring for collections in a historic setting, with knowledge of collections management systems
3. familiar with preventative conservation and how to apply it, both practically and strategically, through programmes of routine and deep cleaning
4. aware of health and safety and emergency procedures
5. highly organised, with a strong attention to detail
6. confident in communicating with all kinds of people.
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places