Sales And Customer Service Advisor (Kingston)
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We are looking for a Sales and Customer Service Advisor to join our high street branch in Kingston. You will be working at the reception desk, managing the diary for the audiologist, making calls to customers and providing a warm welcome to anyone who comes into our shop.
Hours: 37.5 hrs / week, Monday‑Friday (9am‑5pm)
Salary: £24,375 per annum + variable commission scheme
What You Will Be Doing
* Manage the diary to the highest standards, ensuring the perfect mix of sales and service appointments for both new and existing customers.
* Regularly review the clinic customer database to identify all appointment opportunities in an effort to increase clinic performance with minimal supervision.
* Personalise welcome calls to new and existing customers to maximise attendance and drive revenue.
* Generate revenue by scheduling appointments with customers and prospects efficiently and by promoting and selling add‑on products where appropriate.
* Maintain the relationship with existing and potential customers by offering suitable promotions, appointments and hearing solutions.
* Ensure the store’s look and feel aligns with Amplifon guidelines – including visual merchandising, promotional campaigns and general cleanliness.
* Manage stock levels in the shop, ensuring the right amount of products is always available.
What We Are Looking For
* Computer literate with basic knowledge of Outlook, Teams, OneDrive and experience with appointment booking systems.
* Sales skills, with the ability to support audiologists in achieving sales targets.
* A proactive mindset, willing to be flexible, agile and respond positively to change.
* Ability to develop strong working relationships with HAAs, CCCs and all support office departments.
* Self‑motivated, able to work with minimal supervision and take ownership of problem resolution.
* Commitment to the Amplifon vision and values.
* Strong organisational skills, with the ability to plan and prioritise workload.
* Opportunity for development towards more senior roles within the company.
Join our network of passionate Sales And Customer Service Advisors and apply now!
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