Note: Eigible only for a recent graduate Job Title: Technical Service Specialist Location: Norwich Pay Rate: £38k per annum Duration: 12 Months Work mode: Onsite Responsibilities * Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labour time) * Schedule and perform planned maintenance activities * Assist with instrument installations * Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district Knowledge, Skills and Abilities * Bachelor’s degree or equivalent qualification or experience required * Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred * Proven track record in a similar position, supported by management and customer references preferred or Graduate entry program. * Successful engagement with customers, specifically lab staff. * Technical expert for product line responsibility * Strong communication skills * Ability to identify and drive resolution of issues * Strong experience in use of analytical tools and software Key Performance Metrics * Service Level Achievement * 100% renewal rate of profitable business * Customer Retention Rate * Net Promoter Score