Senior Customer Consultant (Cwmbran) 12m FTC
Location: Principality Branch, Cwmbran
Hours: 35
Contract Type: Full-Time, Fixed Term Contract
Closing Date: 12 October 2025
Overview
Senior Customer Consultant, Cwmbran – 12-month fixed-term contract. Be the first point of contact for our members, ensuring they feel welcome, supported and valued whether they visit us in-branch, by phone or online.
Principality Building Society is committed to belonging and flexible working. We provide full training and support, and we focus on wellbeing and community impact while helping you grow in your career.
Ready to start your journey with us? Apply now and let’s build your future – together.
Responsibilities
* Welcome and support customers in finding the right financial solutions.
* Deliver outstanding service that builds trust and long-term relationships.
* Mentor and support a team of Customer Consultants, helping them grow and develop.
* Step in for the Branch Manager when needed, contributing to the smooth running of the branch.
* Support customers over the phone and through our digital channels.
* Ensure the smooth running of daily branch operations in line with policy and procedures.
* Stay up to date with internal policies and regulatory requirements.
* Work collaboratively with colleagues across the branch network to deliver exceptional service.
What we’re looking for
* A natural people person with strong communication skills.
* Comfortable working in a fast-paced, customer-focused environment.
* Ability to deliver outstanding customer service, either face-to-face or over the phone.
* A proactive attitude and willingness to learn and grow in the role.
What we offer
* Full training – no financial background needed.
* Supportive team environment where you are encouraged to thrive.
* A career with a real purpose and impact.
We are passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging.
Looking to build a meaningful career – even if you’re new to financial services? We’ve got you covered. At Principality Building Society, we believe great people come from all backgrounds. We’re looking for individuals with energy, empathy, and a passion for helping others to join our team. No previous industry experience required. We’ll provide full training and support to help you succeed.
Apply now and let’s build your future – together.
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