Senior Service Designer
Location: London preferred, Manchester considered.
Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up).
Duration: 4 months.
Rate: (Inside IR35).
Experience level: 4+ years in senior design roles.
Environment: Highly technical, working alongside data engineers and analysts.
Essential Skills
* Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments.
* Strong ability to balance user needs with organisational goals.
* Skilled in service mapping, blueprinting, and storyboarding to communicate design intent.
* Confident in service prototyping and transforming concepts into tangible solutions.
Communication & Facilitation
* Excellent storytelling and communication skills for diverse audiences.
* Experienced in workshop design and facilitation, driving collaboration and consensus.
* Strong capability in engaging with and understanding the needs of senior stakeholders.
* Hands‑on approach, working closely with interaction designers and delivery teams to realise service designs.
Technical Environment
* Strong technical literacy, comfortable working with engineers, analysts, and data professionals.
* Background in or exposure to data‑driven projects (highly desirable).
* Confidence working with numerical and spreadsheet‑based information.
* Experienced in agile, multi‑disciplinary delivery environments.
What You'll Be Doing
* Designing and shaping large‑scale internal services for senior government users.
* Facilitating stakeholder workshops and discovery sessions with leadership teams.
* Producing service maps, blueprints, and storyboards that communicate clear design direction.
* Collaborating closely with interaction designers, data engineers, and analysts in a technical delivery setting.
* Acting as a bridge between business and technical teams, translating needs into actionable design outcomes.
* Prototyping and iterating service concepts to validate and refine user experiences.
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