The post holder will play a key role in delivering high-quality administrative support to the Ear, Nose & Throat (ENT) and Oral & Maxillofacial Surgery (OMFS) team. This role is vital in ensuring smooth day-to-day operations within the department, contributing to effective patient care by maintaining accurate records, managing communication channels, and coordinating key aspects of the patient pathway.
Working closely with the Clinical Admin Team Leads and the Patient Pathway Co-ordinator, the successful candidate will be expected to demonstrate excellent customer service skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.
To provide an administrative service to the Department.
To work closely with the Clinical Admin Leads and patient Pathway Coordinator to set daily priorities and targets.
To answer incoming calls to the department
To book appointments for patients
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.
Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.
We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.
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To plan and organise own work schedule with the use of appropriate planning aids, demonstrating good time management and ensure anticipated difficulties in meeting deadlines are promptly reported.
To obtain and organise information in support of own work activities, maintain confidentiality in accordance with organisation procedures.
To answer queries in a timely and professional manner.
To ensure that secure systems are in place for the storage of all resources including computerised information.
To assist with booking appointments
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
To operate the various EPIC and other IT systems to fulfil the role/department requirements.
This advert closes on Sunday 24 Aug 2025 #J-18808-Ljbffr