Collinson Haywards Heath, England, United Kingdom
Overview
Join to apply for the EUC Infrastructure Support Engineer role at Collinson.
This role requires candidates to be based in the office 4-5 days a week.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers. Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme, with a network of 1,500+ lounges and travel experiences in over 650 airports in 148 countries. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. We continue to invest in innovation to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC. Our mission focuses on doing good beyond profit and giving back to the communities and people with whom we work. We are a diverse, global team of over 2,200 colleagues.
Responsibilities
* Serve as the go-to expert for escalated technical issues from the Service Desk.
* Deliver walk-up support to local users, resolving hardware, software, and user experience issues.
* Ensure alignment with IT security and service standards, including meeting PLA/OLA targets.
* Provide expert-level support for Windows 11, macOS, iOS, and Android devices.
* Manage devices using Microsoft Intune, Autopilot, JAMF, and PDQ Deploy.
* Support and troubleshoot security tools such as Crowdstrike, Microsoft Defender, Zscaler, and Rapid7.
* Assist with provisioning, imaging, and deploying devices using modern deployment workflows.
* Maintain accurate documentation of assets, incidents, and resolutions in the ITSM platform.
* Contribute to global SOPs, knowledge base articles, and user guides.
* Support onboarding/offboarding processes, ensuring timely and secure access.
* Collaborate with internal teams to resolve recurring issues and improve service delivery.
* Participate in critical out-of-hours support when required.
What we are looking for
* Solid experience in an EUC, IT Support, or Desktop Engineer (L2/L3) role.
* Deep expertise in Windows 11 Enterprise and macOS environments.
* Proven experience with:
* JAMF Pro
* PDQ Deploy
* iOS and Android support and configuration
* Familiarity with ITSM tools (e.g., Freshservice, ServiceNow).
* Solid understanding of endpoint security concepts including MFA, encryption, and threat detection.
* A strong customer service mindset and a collaborative approach.
Employment details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Travel Arrangements and Consumer Services
EEO and support
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
In your application, please note which pronouns you use (for example – she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, please email ukrecruitment@collinsongroup.com
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